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Blog
Four Steps to Insight-Driven Sales and Marketing in Lean Times
The Five Eye-Opening Business Benefits of Transferring Customer Care
Customer Strategist Journal
Media
Art Imitates Customer Experience
Strategy Guides and Trends Reports
Technology
Know Me Now, Digitally
Are You Perpetuating the “Omnichannel” Myth?
Omnichannel Excellence Is a Marathon, Not a Sprint
Strategy and Technology Tag Team on Customer Outcomes
Retail and eCommerce
What’s Next in Omnichannel Retail?
World: Asia-Pacific
Deakin University: On the Path to Digital Maturity
Communication
Measuring Customer Level Profitability in the Telecom World
Successful Migration Strategies Require More Than Just Lift and Shift
Travel and Hospitality
Best Western Prepares for an Interconnected Future
Connect the Dots on Cross-Channel Customer Care
The Plight and Promise of the Omnichannel Journey
Omnichannel: A Quasi State of Readiness
Those Lazy-Hazy-Crazy Days of Business