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Customer Strategist Journal
Media
Streaming Data Opens the Door to New Customer Insights
Automotive
Safelite AutoGlass Gives Data Insight a Seat at the Table
Blog
Three Technology Trends for Customer Experience Leaders
Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
Client Story
Technology
One Team. Six Months. $174 Million in Revenue.
Retail and eCommerce
Navigating the Future Retail Customer Journey
Three Ways to Put the “Custom” in the Customer Journey
Through the 2015 Rearview Mirror: Automotive Trends That Impact the Customer Experience
Three Tech Trends That Will Impact Customer Experience in 2016
Insurance
Research: Insurance Claims Process Do’s and Don’ts
Communication
For Telecoms, These Three Automation Benefits Mean a Better Customer Experience
The Advent of the Technology-Enabled Marketer
Payers
How Payers Can Uncover Key Member Engagement Opportunities
Keeping Your Customer Journey Symphony in Tune
Strategy Guides and Trends Reports
Retail Banking
Six Lies About the Retail Banking Customer Experience Debunked!
The Rise of the Technology-Enabled Marketer