Special Report | 8-min read

Contact Tracing:
What You Need to Know to Ramp Up Quickly

As federal, state and local agencies look to significantly increase contact tracing efforts, what can you do to get ready? People are the backbone of any contact tracing operation, and speed is essential to recruit, hire, and train folks. Also, technologies like mobile messaging and automation can be applied right now to make contact tracing more efficient. In this special report learn contact tracing best practices and how to ramp up quickly and efficiently.


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Government agencies need the people and technologies in place to ramp up contact tracing quickly and efficiently

States and municipalities are at the forefront of contact tracing activities. Most have modest operations but today cannot support an aggressive increase without resource and financial assistance. Many public health departments are combining efforts with government task forces, non-profit NGOs and the private sector to create fast and sustained contact tracing programs.

In this Special Report:

  • Learn why contact tracing is a critical component of containing COVID-19
  • See how states and municipalities are expanding contact tracing efforts
  • Discover how to quickly get contact tracers in the field
  • Explore the ways technology is being used to trace fast
  • Examine benefits of messaging and automation to assist in contact tracing

COVID-19 Government Continuity and Resiliency Solutions for CX Leaders

When speed matters, working with a partner with the technology infrastructure, security certifications, and trained staff at-the-ready gives agencies the ability to act fast and be flexible as the situation changes.


Deploys immediately-available, highly-scalable and extensible at-home technology, and agent solutions to support federal, state and local agencies and their citizens’ needs, ensuring continuity.



Improves utilization, capacity, and optimizes interactions by rapidly deploying AI-enabled conversational messaging channels (e.g., in-app chat, SMS, web-based chat, social) allowing agents to quadruple the number of interactions they can handle concurrently.


Increases workforce productivity by automating citizen interactions using IVA's (intelligent virtual assistants) and processes using RDA (robotic desktop automation) and RPA (robotic process automation).



TTEC's technology solution for contact center as a service ("CCaaS") which includes our Humanify cloud platform in addition to the design, implementation and ongoing managed services of the technology for both captive and outsourced agents.


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Ramp up contact tracing with our best practices special report