CX SERVICES SPECIAL REPORT
CCW market study on the state of contact center industry, featuring TTEC
The contact industry is in a constant state of evolution. What’s really happening in contact centers, and where is the industry going? Get this market study for exclusive research and insights about the state of the industry when it comes to technology, employee engagement, omnichannel strategy, and artificial intelligence.
Meet today’s contact center challenges and plan for the future
A research-driven window into the state of the contact center, this report breaks down recent wins, losses, and opportunities, while revealing steps leaders can take to engage their agents, satisfy their customers, and drive better customer experience and business outcomes. The latest CCW Digital Research Report answers questions including:
- What have been contact centers’ biggest “wins” over the past year?
- Are companies truly delivering effortless and personalized experiences?
- What challenges are “keeping contact centers leaders up at night”?
- How are contact centers dealing with “The Great Resignation” and other employee engagement challenges?
- What are the “make or break” signs of a great CX, and how are they impacting the metrics companies use?
- Is digital really overtaking phone?