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Customers want to be able to find answers to their questions through self-service channels. In fact, research estimates that by 2020, customers will manage 85% of their relationships with businesses without interacting with a human.1
The businesses that aren’t able to deliver this type of experience will ultimately find that they are losing their customers to the ones that can.
In this eBook, learn how sales chat services can help your business respond to customer inquiries on your customers’ terms, while simultaneously boosting the likelihood of prospect conversion.
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