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eBook

Transform Omnichannel Vision into Reality

 

Omnichannel success has become more than a buzzword—it's the customer experience goal of many businesses. But organizational silos, data integration gaps, and other challenges often prevent companies from succeeding.

Transforming a multichannel customer experience into omnichannel isn’t easy, but we’ve identified several of the key obstacles companies face and best practices for overcoming them.

Read this eBook to discover:

  • Trends that are influencing the state and direction of omnichannel implementations
  • Barriers to omnichannel success and potential remedies
  • A sample omnichannel metrics scorecard
  • Examples of companies that are reaping success from their omnichannel strategies

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