Cheat Sheet | 8-min read

6 Ways the Healthcare Industry Embraces Messaging


Text-based customer messaging is a proven CX technology that lowers cost, increases employee productivity and efficiency, and improves satisfaction. Read this cheat sheet to explore six real-world examples of how messaging is reshaping patient and member interactions in the healthcare industry.


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Unleash the power of mobile messaging in healthcare

  • Be seen and heard where people are:
    Make it easy for patients, members, physicians and others to interact with you directly using common texting and mobile app tools.
  • Improve CX speed and efficiency:
    Improve utilization and optimize interactions by rapidly deploying AI-enabled conversational messaging channels.
  • Personalize at scale:
    Deliver hyper-personalized communications with built-in scalability, allowing service and sales associates to quadruple the number of interactions they can handle concurrently.

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6 Ways the Healthcare Industry Embraces Messaging