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Blog
Service Desk Innovation Takes a Lesson from Consumers
Four Ways to Unlock Sales Opportunities in Service Interactions
Outsourcing: Which shore is right for you?
It Is Time to Toss Average Handle Time
Payers
How to Craft and Scale a Personalized Onboarding Experience
When Manual Decisions Become a Novelty
Automotive
Automakers Must Understand and Implement Customer Experience Changes
7 Lessons Learned from CX Initiatives that Fell Flat
Know Your Digital Customers
Millennials Want a Different Way to Work
Insurance
How Insurance Companies Can Upend the Customer Experience
Four Ways to Set a Customer-centric Culture Up for Success
Direct Mail is More Important than Ever in the Digital World
The Hazard of Patient Satisfaction Reviews
Bots will Soon Include Personalities
Three Data Innovations Changing the Pace of Business