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Blog
Communication
Four Customer-Centric Actions Telecom Companies Must Take
Three Pertinent Customer Data Points to Keep Sales in the Loop
Technology Implementations Require More Than Wires and Code
The Seven Pillars of Paid Search
Seven Essential Customer Data Points for Sales Success
Customer Strategist Journal
Payers
Customer Lessons Learned from the Health Insurance Exchange Rollout
The Small World of Customer Experience
Travel and Hospitality
Keeping Up a World-Class Experience During Transformation
Telstra Reaffirms Commitment to Customers, Gains Subscribers
The Changing Face of Big Data and Analytics
Client Story
Vodafone Revolutionizes Retail Service With Mindset Shift
Providers
State Agency Removes Barriers to Customer Experience Excellence
Handle Time Down 29% and Customer Satisfaction Up 36%
Hypergrowth and Startups
Rules of Employee Engagement
Unlocking the Genius Within
Health Insurer Leverages Expertise in Medicare Open Enrollment