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Customer Strategist Journal
Welcome to the Collaborative Economy
Meet the Resilient Corporation
Technology
Dell's Future=Fewer Products, More Support
Retail Banking
First Direct: The Unexpected Bank
Retail and eCommerce
Primed for an Exciting Customer Experience Future
Providers
Innovation Labs Emphasize the Evolution of Engagement
4 Essentials for Adapting to the 2020 Customer
Retail Brokerage
Brentwood Associates Leverages Loyalty for Smarter Investments
Media
Meet the Dawn of Ambient Intelligence
Preparing for the Empowered Customer
Measure the Value of Customer Experience Improvements in Five Steps
Blog
Technology Meets Customer Experience at Dreamforce
Three Keys to Bridging Marketing and Sales
Forging Healthcare’s Path to Customer Centricity
Modern Marketers Take on Big Data
Get Ready for the 2020 Customer