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Customer Strategist Journal
Retail and eCommerce
Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’
Blog
Retail Banking
Want a Stronger Sales Culture? Tap Into Your Humanity
Payers
Four Ways to Win the Long-Term Loyalty of Future Health Insurance Members
B2B Customers Want Relationships, Not Sales
Accountability Takes a Back Seat in Successful Leadership
Insurance
Cold Calls Dwindle as Insurance Agents Warm Up to Digital Marketing
Prepare for the Future of Frictionless Customer Experience
5 Ways to Challenge Your Thinking About Sales Strategy
Fintech
Pop the Bubble Surrounding Your Sales Team
There’s No One More Loyal Than a Sports Fan
9 Leadership Behaviors That Drive Customer Loyalty
Five Ways to Get the Most from Your Sales Chat Efforts
Five Ways to Turbocharge a New Healthcare Contact Center
Media
Two Data-Driven New Year’s Resolutions for Digital Entertainment Providers
Six Steps to Achieving Personalized Chat Interactions
Five Ways to Build Effective B2B Sales Teams