TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect
Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem.
The TTEC acquisition of VoiceFoundry:
- Adds Amazon Connect to TTEC's Humanifytm Cloud, providing TTEC's current and future clients with the optionality of AWS's contact center capabilities using a unified per user per month (PUPM) offering for access to Humanify's enhanced CX applications to complement AWS's services.
- Extends TTEC's Humanifytm Cloud to Amazon Connect. Provides clients access to an enterprise-grade API integration and deployment platform, including Humanify's intelligent administration, orchestration, analytics, and automation solutions, that enables rapid deployment, reduces risk and improves speed to value at global scale.
- Will leverage the global scale and enterprise client footprint of the TTEC Engage business to offer the enhanced CXaaS offering while TTEC Digital maintains separate and dedicated AWS and Cisco sales teams focused on driving client value through the Amazon's and Cisco's partner ecosystem.
- TTEC's Humanifytm Cloud will now seamlessly leverage the power of Salesforce's Service Cloud + Amazon Connect to offer out-of-the-box contact center solutions sold by Salesforce.
"By leveraging Amazon Connect, CX leaders can increase the ease and speed with which businesses improve customer service," said
The acquisition not only adds Amazon Connect to TTEC's Humanifytm
"There is a fundamental shift happening across the industry. Rather than relying directly on customer experience SaaS providers, clients are turning to CX orchestrators and journey partners to build end-to-end customer-centric solutions in the cloud," says
VoiceFoundry is an industry leader in deploying Amazon Connect as well as other AWS services that focus on creating intelligent interactions across all engagement channels. VoiceFoundry is uniquely focused on helping large enterprise clients improve customer engagement while maximizing the benefits of AWS at scale. The acquisition adds 50+ blue chip companies to TTEC's global account base, primarily in the public sector, e-commerce, financial services, travel, healthcare, and insurance industries.
- Learn how TTEC Digital can transform customer experiences
- Download your Effortless Experiences Toolkit
- Check out TTEC's prestigious list of awards and recognition, including recent recognition as a Leader in Forrester's Omnichannel Wave
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the company’s nearly 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.
VoiceFoundry is passionate about customer experience. We specialize in the delivery of
9197 South Peoria Street
Englewood, CO 80112