TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform
Humanify® Cloud @home hits 100K user milestone as pandemic keeps workers home
- TTEC's Humanify® Cloud @home platform has enabled over 100K users to work remotely in 2020 with secure, cloud-based technology, exceptional employee experiences, and a suite of AI solutions that ensure resiliency and long-term remote workforce success.
- Its intelligent automation engine optimizes costs and enhances business value by digitizing the customer journey, allowing brands to deliver truly omnichannel experiences.
- Where TTEC clients deployed Humanify Cloud @home, they experienced a 74% increase in NPS, a 43% reduction in employee attrition, and nearly 80% reduction in the time to onboard new employee onboarding and remote-worker setup time.
This milestone was achieved because of three critical factors:
- Secure, intelligent, cloud-based technology: The Humanify Cloud @home platform integrates collaboration, workforce management, and intelligent automation to simplify the technology ecosystem required to move to a highly secure @home environment.
- Enhanced employee experiences: TTEC's focus on employee experiences powered by the Humanify Cloud @home collaboration tools demonstrate how passionate and engaged employees facilitate and accelerate complex change management across the workforce.
- AI-enabled best-of-breed suite of tools: TTEC's suite of intelligent automation solutions including RPA/RDA, chatbots/IVA's, speech analytics, and training simulators enable employee success in an @home and remote working delivery model.
"Humanify Cloud @home combines security, collaboration, and intelligent automation technologies to enable organizations to deliver exceptional employee and customer experiences from anywhere," said
TTEC, one of the largest enablers of remote work technology globally, has helped its clients to rapidly shift to remote work and achieve exceptional results. 74% of clients experienced an increase in NPS and reduced attrition by 43% when they deployed Humanify Cloud @home. In addition, by enabling employees to bring their own device, customers were able to reduce new employee onboarding time and reduce remote-worker technology setup time by nearly 80%.
Learn how to protect your customer relationships with Humanify @home.
- Learn more about TTEC's Humanify @home platform
- Get your Ultimate Crisis Planning Tool for Digital CX
- Download your Effortless Experiences Toolkit
- Check out TTEC's prestigious list of awards and recognition, including recent recognition as a Leader in Forrester's Omnichannel Wave
Tweet This: .@TTEClife shares the 3 critical things you need: the Humanify Cloud @home platform, incredible employee experiences, and its AI-enabled, best-of-breed suite of tools, to be effective in a COVID-19 remote working environment.
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