TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration
Company further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government.
TTEC's government contact center-as-a-service (CCaaS) solution is already authorized by the Federal Risk and Authorization Management Program (FedRAMP) and is the only Cisco-powered omnichannel platform listed on the
- Verint workforce optimization (WFO)
- Nuance for voice and conversational IVR
- Google AI integration capabilities to deliver a frictionless citizen experience
CRM integration adaptors that include
Microsoft Dynamics, Salesforce and ServiceNOW through a partnership with Bucher + Suter
In addition, TTEC announced it has pending IL4 (FedRAMP+) authorization to offer clients an even deeper level of security and data protection.
Clients get the benefit of working with continuously evolving, best-in-class technology without a heavy IT lift. The pre-built integrations ease the IT burden on clients while providing world-class technology in one cloud solution. TTEC is at the forefront of the CX industry and with its SaaS model will continue to strengthen its government cloud contact center solution with best-of-breed technology partnerships as the market evolves.
"The expansion of our technology and service partners further strengthens our direct and partner sales channels," Lerner added. "Our government clients benefit by having multiple partners who can provide our CCaaS offering and we benefit by further expanding our market reach. We will continue to develop our partner ecosystem with a focus on best-of-breed and complementary technology and service providers."
To learn more about TTEC's government solutions, please visit ttecgov.com.
The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The goals of FedRAMP are to accelerate the adoption of secure cloud solutions through reuse of assessments and authorizations, increase confidence in the security of cloud solutions, achieve consistent security authorizations using a baseline set of agreed upon standards for cloud solutions, ensure consistent application of existing security practices, increase confidence in security assessments and increase automation and near real-time data for continuous monitoring.
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