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TTEC Announces Third Quarter 2018 Financial Results

Third Quarter 2018
Signs $153 Million in Bookings
Revenue was $364.9 Million ($363.0 Million Non-GAAP AHFS/WD)
Operating Income was $14.7 Million or 4.0 Percent of Revenue
($17.4 Million or 4.8 Percent Non-GAAP AHFS/WD)
Fully Diluted EPS was 12 Cents (EPS was 22 Cents Non-GAAP)
Reaffirms Outlook for Full Year 2018
 

DENVER, Nov. 7, 2018 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, today announced financial results for the third quarter ended September 30, 2018.

"Since the company's founding over 36 years ago our strategy has been consistent, to grow our top and bottom line, and increase shareholder value by building enduring client relationships that deliver exceptional customer experiences. To accomplish this, we are deliberately investing in continuous innovation and transformational change," said Ken Tuchman, chairman and chief executive officer.

"We are executing upon a rapidly growing pipeline across the business with another record quarter of bookings in the third quarter of 2018, increasing 34 percent to $153 million over the same period last year. Our sales momentum is demonstrating how TTEC's offerings are resonating in an ever-expanding customer experience market. Our third quarter revenue of $364.9 million also included a record $50 million contribution from our Customer Technology Services segment, up 45 percent over the prior year, and propelled by a 76 percent year-over-year growth rate in our SaaS-based cloud offering."

"Each of our Customer Strategy, Customer Technology and Customer Growth segments is reaching our strategic financial targets. In addition, we have made progress with our clients in addressing frontline wages in our Customer Management Services' North American business, including several meaningful price increases. We expect improved financial performance in 2019," continued Tuchman.

THIRD QUARTER 2018 FINANCIAL HIGHLIGHTS

Revenue        

  • Third quarter 2018 GAAP revenue increased 1.6 percent to $364.9 million compared to $359.0 million in the prior year period.  
  • Non-GAAP AHFS/WD revenue increased 2.0 percent to $363.0 million over the prior year period.
  • ASC 606 and foreign exchange had a $10.1 million and $6.1 million negative impact, respectively, on revenue in the third quarter 2018.

Income from Operations

  • Third quarter 2018 GAAP income from operations was $14.7 million, or 4.0 percent of revenue, compared to $15.8 million, or 4.4 percent of revenue in the third quarter 2017.
  • Non-GAAP AHFS/WD income from operations, excluding $2.7 million in restructuring, was $17.4 million or 4.8 percent of adjusted revenue versus 6.4 percent in the prior year.
  • ASC 606 and foreign exchange had a $4.1 million negative and $1.1 million positive impact, respectively, on income from operations in the third quarter 2018.

Adjusted EBITDA        

  • Non-GAAP Adjusted EBITDA was $38.2 million, or 10.5 percent of revenue, compared to $43.0 million, or 12.0 percent of revenue in the third quarter 2017.
  • ASC 606 and foreign exchange had a $4.1 million negative and $0.7 million positive impact, respectively, on Adjusted EBITDA in the third quarter 2018.

Earnings Per Share

  • Third quarter 2018 GAAP fully diluted earnings per share attributable to TTEC shareholders was $0.12 compared to $0.32 in the same period last year.
  • Non-GAAP fully diluted earnings per share was $0.22 compared to $0.35 in the prior year.
  • ASC 606 and foreign exchange had a $0.06 negative and $0.02 positive impact, respectively on earnings per in the third quarter 2018.

Bookings

  • During the third quarter 2018, TTEC signed an estimated $153 million in annualized contract value from new and expanded client relationships. The third quarter bookings mix was diversified across segments, verticals, and geographies. 

GAAP metrics are presented in accordance with Generally Accepted Accounting Principles, including the impact from TTEC's January 1, 2018 adoption of Accounting Standards Codification (ASC) 606 "Revenue from Contracts with Customers" using the modified retrospective method.

Non-GAAP AHFS/WD (excluding assets held for sale and wind-down) - As reflected in the attached reconciliation table, the definition of Non-GAAP AHFS/WD excludes from revenue and operating income (i) assets held for sale and wind-down, and (ii) impairment, restructuring and integration charges.

Non-GAAP Adjusted EBITDA (Earnings Before Interest, Tax, Depreciation and Amortization) – As reflected in the attached reconciliation table.

STRONG BALANCE SHEET CONTINUES TO FUND OPERATIONS, DIVIDENDS, AND INVESTMENTS

  • As of September 30, 2018, TTEC had cash and cash equivalents of $93.9 million and debt of $296.2 million, resulting in a net debt position of $202.3 million. This compares to a net debt position of $192.0 million in the prior year period.
  • As of September 30, 2018, TTEC had approximately $405 million of additional borrowing capacity available under its revolving credit facility versus $390 million in the prior year period.
  • Cash flow from operations in the third quarter 2018 was $61.4 million compared to $24.2 million in the third quarter 2017.
  • Capital expenditures in the third quarter 2018 were $15.0 million compared to $14.3 million in the third quarter 2017.
  • In September 2018, the Board of Directors authorized a semi-annual dividend in the amount of $12.9 million, or 28-cents per share. The dividend was paid on October 19, 2018 to shareholders of record as of October 9, 2018. The authorized and paid dividend represented a 3.7 percent increase over the most recent distribution in April 2018 and a 12.0 percent increase over the distribution paid in October 2017.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for the following four business segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS) and Customer Strategy Services (CSS).  Financial highlights for the segments are provided below.

Customer Management Services (CMS) – Customer Experience Delivery Solutions

  • CMS third quarter 2018 GAAP revenue decreased 5.4 percent to $262.4 million compared to $277.4 million in the year ago quarter. Income from operations was $3.6 million or 1.4 percent of revenue compared to $9.1 million or 3.3 percent of revenue in the prior year.
  • Non-GAAP income from operations was $6.2 million or 2.4 percent of revenue. This compares to $15.1 million or 5.4 percent of revenue in the prior year.
  • ASC 606 had a $10.1 million and $4.1 million negative impact on revenue and income from operations, respectively.

Customer Growth Services (CGS) – Digitally-Enabled Revenue Growth Solutions

  • CGS third quarter 2018 GAAP revenue increased 16.4 percent to $35.9 million compared to $30.8 million in the year ago quarter. Income from operations was $2.5 million or 7.1 percent of revenue compared to $1.6 million or 5.1 percent of revenue in the prior year.
  • Non-GAAP AHFS/WD revenue increased 21.3 percent to $35.9 million over the year ago period and income from operations was $2.7 million or 7.4 percent of adjusted revenue. This compares to $1.7 million or 5.9 percent of adjusted revenue in the prior year.

Customer Technology Services (CTS) – Hosted and Managed Technology Solutions

  • CTS third quarter 2018 GAAP revenue increased 44.6 percent to $50.0 million compared to $34.6 million in the year ago quarter. Income from operations was $6.8 million or 13.6 percent of revenue compared to $4.2 million or 12.0 percent of revenue in the prior year.
  • Non-GAAP AHFS/WD revenue increased 44.6 percent to $50.0 million over the year ago period and income from operations was $6.8 million or 13.6 percent of adjusted revenue. This compares to $4.2 million or 12.1 percent of adjusted revenue in the prior year.

Customer Strategy Services (CSS) – Customer Experience Strategy and Data Analytics Solutions

  • CSS third quarter 2018 GAAP revenue increased 2.7 percent to $16.7 million from $16.3 million in the year ago quarter. Income from operations was $1.7 million or 10.1 percent of revenue compared to $0.9 million or 5.8 percent of revenue in the prior year.
  • Non-GAAP AHFS/WD revenue increased 2.5 percent to $14.8 million over the year ago period and income from operations was $1.7 million or 11.7 percent of adjusted revenue. This compares to operating income of $1.8 million or 12.4 percent of revenue in the prior year.

BUSINESS OUTLOOK

"Our strategy to differentiate our solutions portfolio and improve our go-to-market platform is a catalyst for anticipated renewed organic growth in 2019," commented Regina Paolillo, chief financial and administrative officer. "Market demand for our integrated suite of customer engagement offerings is accelerating with record level bookings in the second and third quarters of 2018, and continued strong bookings expected in the fourth quarter. We are especially pleased with the composition of new business signings in both our Customer Technology Services segment, driven by rapid adoption of our SaaS-based cloud platform and systems integration services, and our Customer Management Services segment."

"We are also pleased with the sequential improvement in our third quarter revenue and operating income, with significant overperformance in our Customer Technology Services segment. As we approach year end, we are keenly focused on delivering performance in line with the guidance provided during our second quarter earnings call, maximizing our seasonal peak fourth-quarter volumes, remediating the challenges impacting our Customer Management Services segment, and executing upon the conversion of our growing pipeline and bookings. We are setting up well for 2019 and anticipate full year higher operating income margins on renewed organic revenue growth," continued Paolillo.

About TTEC 

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company's 49,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these non-GAAP financial measures can be found in the tables accompanying this press release.

FORWARD-LOOKING STATEMENTS

This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of TTEC Holding, Inc.'s management and are subject to significant risks and uncertainties. Actual results may differ from what is expressed in the forward-looking statements. Factors that could cause TTEC's results to differ materially from those described in the forward-looking statements can be found in TTEC's Annual Report on Form 10-K for the year ended December 31, 2017, which has been filed with the U.S. Securities and Exchange Commission (the "SEC") and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC Holdings, Inc. does not undertake to update any forward-looking statements.

 

Media Contact
Olivia Griner
303.397.8999

Investor Contact
Paul Miller
303.397.8641

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(unaudited)

                   
                   
     

Three months ended

 

Nine months ended

     

 September 30,

 

 September 30,

     

2018

 

2017

 

2018

 

2017

                   

Revenue

 

$364,936

 

$359,036

 

$1,090,038

 

$1,050,742

                   

Operating Expenses:

               
 

Cost of services

 

286,925

 

275,548

 

844,555

 

797,450

 

Selling, general and administrative

 

43,321

 

45,167

 

134,611

 

132,372

 

Depreciation and amortization

 

17,317

 

16,515

 

52,052

 

47,273

 

Restructuring and integration charges, net

2,716

 

6,006

 

4,599

 

9,768

 

Impairment losses

 

-

 

-

 

1,120

 

-

           Total operating expenses

 

350,279

 

343,236

 

1,036,937

 

986,863

                   

Income From Operations

 

14,657

 

15,800

 

53,101

 

63,879

                   
 

Other income (expense)

 

(6,020)

 

1,846

 

(29,480)

 

(3,284)

                   

Income Before Income Taxes

 

8,637

 

17,646

 

23,621

 

60,595

                   
 

Provision for income taxes

 

(1,893)

 

(2,071)

 

(4,648)

 

(9,059)

                   

Net Income

 

6,744

 

15,575

 

18,973

 

51,536

                   
 

Net income attributable to noncontrolling interest

(1,369)

 

(806)

 

(3,489)

 

(2,828)

                   

Net Income Attributable to TTEC Stockholders

$    5,375

 

$  14,769

 

$     15,484

 

$     48,708

                   

Net Income Per Share Attributable to TTEC Stockholders

             
                   
 

Basic

 

$     0.12

 

$     0.32

 

$        0.34

 

$        1.06

                   
 

Diluted

 

$     0.12

 

$     0.32

 

$        0.33

 

$        1.05

                   
                   

Income From Operations Margin

 

4.0%

 

4.4%

 

4.9%

 

6.1%

Net Income Attributable to TTEC Stockholders Margin

1.5%

 

4.1%

 

1.4%

 

4.6%

Effective Tax Rate

 

21.9%

 

11.7%

 

19.7%

 

15.0%

                   
                   

Weighted Average Shares Outstanding

             

  Basic

 

46,172

 

45,838

 

46,021

 

45,816

  Diluted

 

46,316

 

46,367

 

46,390

 

46,348

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(unaudited)

                 
                 
   

Three months ended

 

Nine months ended

   

 September 30,

 

 September 30,

   

2018

 

2017

 

2018

 

2017

                 

Revenue:

               

Customer Management Services

 

$262,360

 

$277,373

 

$   817,214

 

$   798,508

Customer Growth Services

 

35,897

 

30,829

 

103,577

 

96,890

Customer Technology Services

 

49,967

 

34,563

 

118,991

 

105,054

Customer Strategy Services

 

16,712

 

16,271

 

50,256

 

50,290

Total

 

$364,936

 

$359,036

 

$1,090,038

 

$1,050,742

                 

Income From Operations:

               

Customer Management Services

 

$    3,639

 

$    9,133

 

$     25,627

 

$     43,804

Customer Growth Services

 

2,549

 

1,564

 

6,895

 

6,295

Customer Technology Services

 

6,778

 

4,158

 

17,188

 

11,034

Customer Strategy Services

 

1,691

 

945

 

3,391

 

2,746

Total

 

$  14,657

 

$  15,800

 

$     53,101

 

$     63,879

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(unaudited)

         
   

 September 30,

 

 December 31, 

   

2018

 

2017

         
         

ASSETS

       

Current assets:

       

   Cash and cash equivalents

 

$           93,879

 

$           74,437

   Accounts receivable, net

 

301,770

 

385,751

   Other current assets

 

99,501

 

74,767

   Assets held for sale

 

7,822

 

7,835

      Total current assets

 

502,972

 

542,790

         

Property and equipment, net

 

161,244

 

163,297

Other assets

 

374,390

 

372,649

         

Total assets

 

$      1,038,606

 

$      1,078,736

         

LIABILITIES AND EQUITY

       

Total current liabilities

 

$         239,424

 

$         200,456

Liabilities held for sale

 

3,546

 

1,322

Other long-term liabilities

 

466,778

 

514,113

Total equity

 

328,858

 

362,845

         

Total liabilities and equity

 

$      1,038,606

 

$      1,078,736

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(unaudited)

                 
   

Three months ended

 

Nine months ended

   

 

 September 30,

 

 

 September 30,

   

2018

 

2017

 

2018

 

2017

                 
                 

Reconciliation of Adjusted EBITDA:

               
                 

Net Income

 **

$    6,744

 

$  15,575

 

$     18,973

 

$     51,536

   Interest income

 

(1,401)

 

(899)

 

(3,940)

 

(2,020)

   Interest expense

 

8,410

 

3,469

 

22,634

 

8,699

   Provision for income taxes

 

1,893

 

2,071

 

4,648

 

9,059

   Depreciation and amortization

 

17,317

 

16,515

 

52,052

 

47,273

   Asset impairment, restructuring and integration charges

 

2,716

 

6,006

 

5,719

 

9,768

   Impairment of equity investment

 

-

 

-

 

15,632

 

-

   Gain on dissolution of a foreign subsidiary

 

-

 

(3,160)

 

-

 

(3,160)

   Gain on sale of business unit

 

(588)

 

(141)

 

(1,653)

 

(171)

   Estimated loss of assets held for sale

 

-

 

-

 

2,000

 

3,178

   Gain on bargain purchase of acquisition

 

-

 

-

 

(685)

 

-

   Equity-based compensation expenses

 

3,109

 

3,522

 

9,292

 

8,358

                 

 Adjusted EBITDA

 

$  38,200

 

$  42,958

 

$   124,672

 

$   132,520

                 
                 

Reconciliation of Free Cash Flow:

               
                 

Cash Flow From Operating Activities:

               

   Net income

 **

$    6,744

 

$  15,575

 

$     18,973

 

$     51,536

   Adjustments to reconcile net income to net cash provided by operating activities:

               

          Depreciation and amortization

 

17,317

 

16,515

 

52,052

 

47,273

          Other

 

37,342

 

(7,902)

 

95,084

 

50,834

   Net cash provided by operating activities

 

61,403

 

24,188

 

166,109

 

149,643

                 

Less - Total Capital Expenditures

 

14,958

 

14,343

 

31,841

 

43,932

                 

Free Cash Flow

 

$  46,445

 

$    9,845

 

$   134,268

 

$   105,711

                 
                 

Reconciliation of Non-GAAP Income from Operations:

               
                 

Income from Operations

 **

$  14,657

 

$  15,800

 

$     53,101

 

$     63,879

Restructuring and integration charges, net

 

2,716

 

6,006

 

4,599

 

9,768

Impairment losses

 

-

 

-

 

1,120

 

-

                 

Non-GAAP Income from Operations

 

$  17,373

 

$  21,806

 

$     58,820

 

$     73,647

                 

Non-GAAP Income from Operations Margin

 

4.8%

 

6.1%

 

5.4%

 

7.0%

                 
                 

Reconciliation of Non-GAAP EPS:

               
                 

Net Income

 **

$    6,744

 

$  15,575

 

$     18,973

 

$     51,536

Add:  Asset impairment, restructuring and integration charges, net of related taxes

 

1,988

 

3,620

 

4,152

 

5,903

Add:  Estimated loss on assets held for sale, net of related taxes

 

-

 

-

 

2,000

 

1,907

Add:  Interest charge related to future purchase of remaining 30% for Motif acquistiion

 

3,002

 

-

 

7,989

 

-

Add:  Impairment of equity investment, net of related taxes

 

-

 

-

 

11,411

 

-

Less:  Gain on dissolution of foreign subsidiary, net of related taxes

 

-

 

(1,891)

 

-

 

(1,891)

Less:  Gain on sale of business unit

 

(429)

 

(85)

 

(1,207)

 

(103)

Less:  Gain on bargain purchase of acquisition

 

-

 

-

 

(500)

 

-

Add:  Changes in valuation allowance, returns to provision adjustments and other

 

(1,231)

 

(801)

 

(2,989)

 

(2,200)

                 

 Non-GAAP Net Income

 

$  10,074

 

$  16,418

 

$     39,829

 

$     55,152

                 

    Diluted shares outstanding

 

46,316

 

46,367

 

46,390

 

46,348

                 

 Non-GAAP EPS

 

$0.22

 

$0.35

 

$0.86

 

$1.19

                 
 
                 

 ** The numbers above include the adoption of ASC 606 and include the following third quarter and YTD 2018 amounts :

           Third Quarter 2018 Revenue :  ( $10.1) million,     YTD 2018 Revenue :   + $4.8 million

           Third Quarter 2018 Operating Income :  ( $4.1) million,     YTD 2018 Operating Income :   + $3.8 million

           Third Quarter 2018 Net Income :  ( $2.9) million,    YTD 2018 Net Income :   + $2.8 million

 

 

Non-GAAP AHFS/WD Reconciliation (Excluding Assets Held For Sale and Wind-down) & Year-over-Year (YoY) Growth Rate Comparison

U.S. Dollars in Thousands

                   
                         

THIRD QUARTER

                     

(three months end, September 30, 2018)

                   
                         

Revenue

       

Operating Income

         

TTEC Digital

GAAP Revenue

Revenue Contribution from AHFS/WD

Non-GAAP Revenue (excluding AHFS/WD)

 

TTEC Digital

GAAP Operating Income

Non-GAAP Operating Income Adjustments

Non-GAAP Operating Income

Non-GAAP Operating Income Contribution from AHFS/WD

Non-GAAP Operating Income (excluding AHFS/WD)

CTS

 

$     49,967

$             -

$      49,967

 

CTS

 

$    6,778

$                 -

$      6,778

$                      3

$               6,775

 

YoY Growth Rate:

44.6%

 

44.6%

   

Operating Margin:

13.6%

 

13.6%

 

13.6%

CSS

 

$     16,712

$     1,917

$      14,795

 

CSS

 

$     1,691

$              82

$      1,773

$                    42

$               1,731

 

YoY Growth Rate:

2.7%

 

2.5%

   

Operating Margin:

10.1%

 

10.6%

 

11.7%

                         

TTEC Engage

         

TTEC Engage

         

CMS

 

$   262,360

$             -

$    262,360

 

CMS

 

$    3,639

$         2,559

$      6,198

$                      -

$               6,198

 

YoY Growth Rate:

-5.4%

 

-5.4%

   

Operating Margin:

1.4%

 

2.4%

 

2.4%

CGS

 

$     35,897

$             -

$      35,897

 

CGS

 

$    2,549

$              75

$      2,624

$                  (27)

$               2,651

 

YoY Growth Rate:

16.4%

 

21.3%

   

Operating Margin:

7.1%

 

7.3%

 

7.4%

                         

Company (Consolidated)

$   364,936

$     1,917

$    363,019

 

Company

$  14,657

$         2,716

$    17,373

$                    18

$             17,355

 

YoY Growth Rate:

1.6%

 

2.0%

   

Operating Margin:

4.0%

 

4.8%

 

4.8%

                         

Segments Defined: CMS (Customer Management Services), CGS (Customer Growth Services), CTS (Customer Technology Services), CSS (Customer Strategy Services)

                         

Non-GAAP AHFS/WD Defined: Excludes from revenue and operating income i) assets held for sale and wind-down, and ii) impairment, restructuring and integration charges.

                         
                         
                         

Non-GAAP AHFS/WD Reconciliation (Excluding Assets Held For Sale and Wind-down) & Year-over-Year (YoY) Growth Rate Comparison

 

U.S. Dollars in Thousands

                   
                         

NINE MONTHS

                     

(nine months end, September 30, 2018)

                   
                         

Revenue

       

Operating Income

         

TTEC Digital

GAAP Revenue

Revenue Contribution from AHFS/WD

Non-GAAP Revenue (excluding AHFS/WD)

 

TTEC Digital

GAAP Operating Income

Non-GAAP Operating Income Adjustments

Non-GAAP Operating Income

Non-GAAP Operating Income Contribution from AHFS/WD

Non-GAAP Operating Income (excluding AHFS/WD)

CTS

 

$     11,991

$             -

$    118,991

 

CTS

 

$  17,188

$                -

$    17,188

$                   (19)

$             17,207

 

YoY Growth Rate:

13.3%

 

21.1%

   

Operating Margin:

14.4%

 

14.4%

 

14.5%

CSS

 

$     50,256

$     7,522

$      42,734

 

CSS

 

$     3,391

$           133

$      3,524

$              (1,206)

$               4,730

 

YoY Growth Rate:

-0.1%

 

-2.8%

   

Operating Margin:

6.7%

 

7.0%

 

11.1%

                         

TTEC Engage

       

TTEC Engage

         

CMS

 

$    817,214

$             -

$    817,214

 

CMS

 

$   25,627

$         4,870

$    30,497

$                       -

$            30,497

 

YoY Growth Rate:

2.3%

 

2.3%

   

Operating Margin:

3.1%

 

3.7%

 

3.7%

CGS

 

$    103,577

$            1

$    103,576

 

CGS

 

$     6,895

$            716

$      7,611

$                   (37)

$              7,648

 

YoY Growth Rate:

6.9%

 

10.9%

   

Operating Margin:

6.7%

 

7.3%

 

7.4%

                         

Company (Consolidated)

$ 1,090,038

$     7,523

$ 1,082,515

 

Company

$   53,101

$         5,719

$    58,820

$              (1,262)

$              60,082

 

YoY Growth Rate:

3.7%

 

4.7%

   

Operating Margin:

4.9%

 

5.4%

 

5.6%

                         

Segments Defined: CMS (Customer Management Services), CGS (Customer Growth Services), CTS (Customer Technology Services), CSS (Customer Strategy Services)

                         

Non-GAAP AHFS/WD Defined: Excludes from revenue and operating income i) assets held for sale and wind-down, and ii) impairment, restructuring and integration charges.

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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