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Available within cloud, premise, and a wide range of hybrid packages, this release begins unlocking the value of mobile administration and management—whether from the floor of the contact center or anywhere supervisors and administrators are located.
"Enterprises are demanding the latest technology, enhanced customer journey capabilities, and easier administration to provide a differentiated experience for their customers," said Steve Pollema, senior vice president, TeleTech Technology. "Our quarterly release cycles and continued innovation of our acclaimed icPortal® administration system provides a differentiated experience across the
Customer-focused features included in this release encompass:
icPortal, is a trademarks of eLoyalty, a