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As part of "Putting AI to Work," a panel discussion moderated by
"Innovative companies today are integrating AI into the customer experience to drive measurable results," says Truong. "By taking the best learnings from human experts and applying thoughtful automation at the appropriate stages of the customer journey, engaging experiences are provided through the hybrid customer experience associate."
Learn more about how CX experts are balancing automation with the human touch in creating engaging and satisfying customer experiences in this month's issue of the TeleTech Dialogue eNewsletter.