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Learn How to Make Simple Operational Improvements That Will Resonate With Customers
An example is rebadging when a company transfers its customer care associates and/or technologies and processes to an outsourcing provider that can help make the process easy and cost-effective. By transferring operations over to an outsourcer that lives-and-breathes the customer experience every day, companies are rewarded with not only happy and loyal customers, but a bottom line that will be the envy of even their greatest competitors.
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