How Does Automation Impact the Customer Experience?
TeleTech's May 2017 Dialogue eNewsletter explores how to best balance automation with the human touch to exceed customer expectations
This month's issue focuses on the business strategy behind automation, artificial intelligence (AI) and bots. The experts at
Learn how CX experts are balancing automation with the human touch in creating engaging and satisfying customer experiences in this issue, which includes:
- An eBook that highlights the benefits of automation, and best practices for implementing it.
- Two articles that summarize what to expect from automation, and what the experts are predicting.
- An infographic around another new trend in the customer experience space, the sharing economy.
"To deliver exceptional engagement, companies need to integrate new technologies in human and thoughtful ways," said
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.