Whether you’re rolling out a new strategy, testing a new service channel, or just trying to optimize existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the Customer Strategist.
Retain 2.0 for Retail
A safe and secure approach to keeping valuable retail talent engaged in the work-from-home environment.
Retailers need to provide cost-effective, flexible work environments.
We can help.
Employee expectations and business realities are evolving. In this challenging labor market, many workers will only stay at retailers that offer flexible workplaces with remote or hybrid options. Brands must find ways to retain top talent while keeping labor costs in check. That's where we come in.
Retain 2.0 puts our award-winning work-from-home model to use for you. We help retail brands devise a customized strategy, guide a seamless transition for employees, and provide onboarding and ongoing technology tools to keep employees engaged. The result? Employees get the flexibility they want and you get the results you need, at a lower total cost.
Partnership-driven transition that seamlessly moves your
remote employees to TTEC’s proven @home operations
Successfully transitioning employees requires a thoughtful, empathetic approach.
We partner with you every step of the way to merge best practices with our @Home
model, creating superior experiences for employees AND the customers they serve.
Clear and consistent
Maintain a ‘what’s
in it for me’
mindset for the
and what impacts
Merge best practices
to best serve
and the brand
In less than 12 weeks we’ll get employees acquainted with TTEC, match them
with dedicated onboarding ambassadors, and engage them in virtual events
and trainings to ensure a smooth transition with no disruption to customers.
State-of-the art technology combined with proven
processes to keep employees engaged and productive
Partnering with TTEC gives companies access to seamless employee onboarding, virtual learning
and development, smart and secure workforce management, and strong culture and community.
Enhanced EX and
To align with business objectives and values
Use the right blend of AI and human interactions to optimize the employee onboarding experience, keep employees informed, and track wellness and satisfaction. We also deliver 24/7 technical support to employees, along with meaningful virtual events and real-time chat access.
To improve retention and career growth
Receive real-time, analytics-based coaching from leaders focused on developing retail talent and aligning client objectives. Reward employee behavior and encourage development through our gamified programs, and help guide employees along their career path with our iAspire platform.
Smart and Secure
For capacity planning and data reporting
Harness the power of cutting-edge workforce optimization and management tools: employee-friendly schedules, consistent audits on employee shifts, contingency management, business continuity processes, regulatory compliance requirements, and more.
To support employee wellbeing
Give employees a place to communicate, collaborate, and quickly access support through TTEC Neighborhood. Keep your finger on the pulse of employee sentiment through our rigorous survey process, continually gathering feedback to improve employee experience and diversity.
Our solutions help retain top talent and keep employees engaged
through flexible work environments that can launch and scale quickly.
See how → rate through near-shore support and improved associate training.Read Case Study
The path to optimized CX.
Get proven tips and best practices.
CX STRATEGY GUIDE
Solve the retail CX talent challenge with flexible remote-work environments
Learn how to build a highly productive and engaged retail workforce that maintains superior customer support.