Customers don’t stand still; they have ever-changing tastes, preferences, and expectations. The best businesses constantly learn and adapt to those changes. And as customer expectations for easy, effective, and personalized interactions increase, it’s critical that companies fine-tune their transformation strategies.
Staying ahead of disruption means understanding the customer expectations and trends that are shaping the customer experience next year and beyond.
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The Future of CX 2020
5 trends that are shaping the customer experience for 2020 and beyond