9197 South Peoria Street
Englewood, CO, U.S.A
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The world is talking about artificial intelligence – yet very few are bringing it all together. The blending machine-automated support and humanity is the essence of today’s ecosystem. Companies need to logically apply a measurable, quantifiable, repeatable formula to calculate its success and merit. When done correctly, the results are transformational.
Lamont believes that, as leaders, we have a responsibility to guide, empower, listen to, and involve the next generation – which is why he is so passionate about our Learning & Performance practice at TTEC. As the head of innovation, product development, and solutions within our team, he has the opportunity to research, work with, modernize, and operationalize emerging technologies. During his tenure, Lamont has worked extensively with State Farm, Allstate, Cigna, several "Blues", and Progressive to create performance improving business solutions. In the financial vertical, Bank of America, TD Bank, Boubyan Bank, CarVal, Citizens, First Data, and several other fortune 1000 financial organizations to blend knowledge and learning with social collaboration to deploy value-add, KPI improving solutions.