TeleTech is Now Hiring for Customer Experience Excellence

Hundreds of New Customer Care Positions Now Available to Support Local Economy

Cornwall, Ontario — TeleTech Holdings, Inc. (NASDAQ: TeleTech), a leading global provider of customer experience, engagement and growth solutions, is now hiring in Cornwall. The company has announced that it will be hiring 450 full-time English-speaking and French and English bi-lingual customer experience representatives this year.

TeleTech has been a global pioneer in the customer experience industry for more than thirty years. Its technology-enabled services platform delivers a seamless customer experience across all channels and phases of the customer lifecycle to build customer loyalty and increase lifetime value. TeleTech is the go-to partner for Global 1000 leaders because we understand how to create exceptional customer experiences, deepen engagement, and drive sustainable growth. Canada-based customer experience center provider, Atelka, was acquired by TeleTech in late 2016.

“TeleTech Canada Solutions offers our client partners innovative ways to deepen engagement with their customers through a full platform of services,” said Niki Palmer, Cornwall Call Centre Director, TeleTech Canada Solutions . “We are looking for hard-working people in Cornwall to join our customer experience team, who will thrive in a fun and dynamic environment, and embody our company values to live life passionately and reach for amazing.”

TeleTech has more than 3,000 employees throughout eight Canadian locations across several provinces including Ontario and Quebec. Speaking up to six languages, TeleTech employees in Canada serve clients in telecom, logistics and entertainment. During 2016, more than 400 customer experience representatives joined the TeleTech team at the Cornwall customer experience center.

Cornwall employees benefit from the opportunity to support a global company while earning competitive pay and benefits packages including exciting employee rewards, bonuses and performance recognition. Career advancement opportunities are available due to our industry-leading professional development programs and continuous investment in the success of our employees with 95% of advancement within our Cornwall location being internal.

Customer experience representatives in Cornwall enjoy a relaxed atmosphere featuring potlucks and BBQs, pajama days, bake sales, and arts and crafts fairs. Dynamic and engaging atmospheres for our customer experience centers are a key driver in our high employee engagement cores globally which are consistently strong.

For more information and to apply to work at the Cornwall location, please visit atelka.com.

ABOUT TeleTech
TeleTech (NASDAQ: TeleTech) is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. TeleTech’s 48,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit teletech.com.

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