Government FAQ: New Contact Solutions to Meet Surging Citizen Demand


Unemployment claims, testing questions, and other coronavirus-related concerns are pushing federal, state and local government agencies to a breaking point. Call volumes are spiking, offices are closed, and the public needs information now.

Ease surging demand and stressed systems by exploring work-from-home and digital contact center solutions for government agencies. The rapid deployment of associates and prioritization of digital channels are key to helping citizens now and in the future.

Read this FAQ guide to address top contact center priorities facing government agencies:

  • Hiring and training at-home workers
  • Surge management techniques
  • The new role of digital support channels like messaging and automation
  • Balancing humanity with technology