CX strategy, technology,
and outsourcing
Services
CX strategy, technology, and outsourcing
Services
Higher CSAT at Lower TCO
Increase customer satisfaction, grow revenue, and reduce costs all at the same time. Yes. It is possible. You just need to reframe how you think about it. Forward-thinking companies view customer experience transformation as an investment in the future of their business. And, when that experience makes customers and employees happy, it’s an investment that sustains itself. So, look ahead. We’ll meet you where you are now and teach you about outcomes you didn’t even know you could achieve.
CXaaS
Don't wish for happy customers. Make them. Our end-to-end Customer Experience as a Service platform combines strategy, analytics, technology, and operations. Everything you need to reimagine your CX and make your customers smile. Learn how our turnkey approach includes all of the tools, talent, and technology you need to improve the customer experience today and into the future. Our CXaaS platform includes:
CX Strategy
Moments of customer experience bliss don’t happen by accident. They are intentional. Carefully architected and orchestrated across dozens of touchpoints, databases, and technologies. We help clients design, build and operate digital experiences in a class of their own. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Our Customer Experience Strategy services include:
Ops
The people, processes, and platforms to optimise your contact centre. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Our Contact Centre Operations services include:
Agility
Our CX solution created specifically for SMB enterprise, hypergrowth businesses, and companies that are new in outsourcing. With Agility, businesses can have the best of both worlds – a small team of expert associates, supported by the best infrastructure the industry has to offer. Our quick-ramp solution is managed out of our 300-seat, multi-brand facility located in Metro Manila.
Data
Our Data and CX analytics solutions help you get a 360° view of your customers and their journeys. This actionable insight helps you better understand why your customers are interacting with you and how you can help them. You also gain operational insight into employee performance and engagement, allowing you to optimise your business processes continuously. Our Data Analytics services include:
Omnichannel
Omnichannel technology to deliver amazing CX at scale. Our omnichannel CX solutions help brands orchestrate seamless customer experiences within and across every touchpoint. Our omnichannel orchestration services include: Our Omnichannel Orchestration services include:
Cloud
Whether you want to upgrade an on-premise system, are looking to migrate to the cloud, or want to build out an @home support network, we have technology solutions to meet your needs. Lower total cost of ownership with our highly scalable cloud customer and employee experience technology. Our Cloud Contact Centre as a Service solutions include:
AI
Lower costs, empower agents, and improve CX with intelligent automation. Drive service costs down by empowering customer self-service and by augmenting the associate experience. Our Intelligent Automation services include:
Employee Experience
Empower your employees with the right training and tools. We've built a global platform to foster happiness that guides how we hire, train, and reward our employees. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency and employee NPS. Our Employee Experience services include:
Sales
Looking for a sales team that doesn’t need an expense account to crush their goals? How about a team that adds incremental scale during seasonal crunch time? Whether you are looking for new customers, hoping to grow share of wallet with current customers, or need ways to reduce churn, our team is ready for you. Our sales outsourcing teams utilise the most advanced marketing, sales, and automation technologies to help you gain customers, improve customer loyalty, and increase customer lifetime value. Our Inside Sales as a Service solutions include: