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Engagement Services

Amazing CX through customer care and sales excellence

TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.

 

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients, and TTEC Engage, our delivery centre of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

 

 

Digital Services

TTEC Digital blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.

CX Strategy & Digital Consulting

We design CX and omnichannel strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees. Our CX Strategy and Digital Consulting services include:

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CX Analytics

Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training. Our CX Analytics services include:

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Learning and Knowledge

Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand. Our Learning and Knowledge services include:

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Automation and AI

Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels. Our Automation and AI services include:

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Omnichannel Orchestration

Deliver frictionless technology experiences for employees and customers across every channel and realise the true value and benefits of omnichannel through orchestration, not just technology. Our Omnichannel Orchestration services include:

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Cloud Contact Centre Platform

Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact centre experiences, in the cloud and on-premise. Our Contact Centre Software services include:

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Engagement Services

TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.

Customer Care

The contact centre training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Our Customer Care services include:

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Demand and Acquisition

Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Our Demand and Acquisition services include:

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Back Office Support

We manage and optimise business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.

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Fraud Prevention and Detection

Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.

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Agility

Our CX solution created specifically for SMB enterprise and hypergrowth business. An accelerated and flexible Contact Centre Solution for brands with growing needs of 10-100 FTE.

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Humanify @ Home Platform

One platform, one workforce, one employee experience from anywhere. A large-scale software deployment can happen in hours, and in-person associate experiences are realistically replicated with virtual collaboration and productivity enhancing tools.

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Digital Transformation and Customer Experience Resources

Strategy Guide
Remote CX and Messaging are a Perfect Pair

The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model.

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The benefits of contact center outsourcing
Strategy Guide
Why and How to Outsource

Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience.

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Transform with Sales Outsourcing
White Paper
Eleven Benefits of Sales Outsourcing

Discover eleven ways to transform your business with sales outsourcing.

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Contact Centers in a Digital World
White Paper
Contact Centres in a Digital World

Discover why contact centres are essential in a digital-first world.

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Inside the Connected CX
Strategy Guide
Cloud Contact Centres: A Competitive Differentiator

When moving from on-premise technology to the cloud, there are opportunities for CX innovation and best practices to enable value-based digital transformation.

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Cheat Sheet
Top 3 Contact Centre CX Metrics that Matter

Learn how to break down your data silos and measure the customer experience metrics that matter.

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The contact center of the future
Video
Contact Centre of the Future: Digital Transformation Best Practices

The contact centre of the future is not a siloed, multichannel call centre, but an omnichannel customer interaction hub that provides a full view of the entire customer journey.

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Contact Center Automation Best Practices
Trends Report
Contact Centre Automation Tools and Trends

Companies need to implement contact centre automation best practices, or risk falling behind the competition.

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Five Myths About AI
Strategy Guide
Make Your CX Efforts Sing

Learn four keys to successfully integrating traditional and digital channels for CX excellence.

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Improve the customer experience with actionable customer insights
Blog
Why CXaaS Matters, and How It’s Good for Your Business

CXaaS combines CX strategy, technology innovation, automation & AI, and world-class customer care associates.

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