Tips for Crafting a Seamless Omnichannel Customer Experience
TeleTech's e-Newsletter Explores Everything Businesses Need to Know to Jumpstart Their Omnichannel Strategies This Year.
Today's consumers are using a variety of channels—social media, chat, email, mobile—to interact with their favorite brands. Businesses that can successfully anticipate and respond to their customers' needs across each channel are rewarded with increased customer loyalty and growth opportunities. The businesses that can't effectively communicate run the risk of losing their customers to the competition.
The February issue includes:
- Advice on how to turn omnichannel wishes into reality.
- An essay from the e-book, The Technology of Us, which looks at the reasons why businesses must start thinking about their customers as groups of connected people and not simply demographics.
- A look at how to measure customers' crosschannel journeys.
- A story about how a leading financial services company was able to provide a consistent member experience across channels.
- Three omnichannel tips to help retailers stay competitive with online and physical stores.
- An infographic that takes a close look at evolving customer expectations and the growth of omnichannel experiences.
The Dialogue e-newsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.