Cloud Contact Centre as a Service

With our cloud solutions, there is never any rain in the forecast

With our cloud solutions, there is never any rain in the forecast.
I love it when I have to interact with customer service – said no one ever. Imagine if your customers looked forward to communicating with your brand. If they had a seamless experience every time, they needed help. If you could immediately recognise them, access their history with you, and support them across any channel they chose. Oh, and the technology, process, and people cost you less than it does today. Whether you want to upgrade an on-premise system, are looking to migrate to the cloud, or want to build out an @home support network, we have technology solutions to meet your needs.

What We Do

Lower total cost of ownership with our highly scalable cloud customer and employee experience technology.

Cloud Technology Services

At-home Contact Centre Platform

Advances in virtual technology have made work from home a reality across the globe. Secure, reliable, and infinitely scalable, our Humanify® @home platform offers brands the employee engagement and performance of brick and mortar without the boundaries.

Scalable home sweet home →Learn more→

Cloud Security and Management

Lasting relationships are built on trust. We’ve built our platforms to ensure that every interaction your members and citizens have with your organisation protects that trust. Our dedicated cybersecurity team of engineers, code reviewers, strategists and compliance experts operate 24/7 in our security center focused on threat protection, data loss prevention, compliance, and system integrity.

24/7 dedicated cybersecurity →Learn more→

CRM and Systems Integration

Your CRM system is the brain that powers exceptional CX. If your CRM isn't correctly integrated into your other customer-facing systems, your productivity, operational efficiency, and customer satisfaction are all adversely impacted. With more than 20 years of systems integration expertise, our team can help you maximise your CRM system and turn those customer insights into customer delight.

Make the connection →Learn more→

Virtual Call Centre Software

Today, it is possible to deliver the local shopkeeper's familiarity with the scale of a massive big-box retailer. All it takes is the right software platform. Our cloud-based contact centre solutions reduce average handle time, increase first call resolution and grow revenue. Scalable and feature-rich, our solutions provide you with everything you need to accelerate your digital transformation.

Virtually unbeatable cost →Learn more→

Outcomes View all Case Studies→

The people, processes, and platforms
to optimise your contact centre

2x Completed cloud
migration 2x faster
than anticipated
See how → Read Case Study

50% Over 50% in savings
by migrating to
cloud contact centre
See how → Read Case Study

2.5M Savings the first year
and 85% first call
resolution
See how → Read Case Study

Simple
steps to
deliver
awesome
omnichannel
experiences
every time

Voice. Messaging. Text. Video.
Are you ready to connect the dots?

Strategy Guide

Create Effortless Omnichannel Experiences

Omnichannel is essential to succeed in the digital age. Turning on channels or technology is simply not enough to win. Brands must understand the entire customer journey and enable effortless interactions across any channel customers choose. Omnichannel best practices to optimise contact centre operations include designing effortless customer-centric journeys, automating aspects of the experience, operating across the business, and leveraging cloud technology for CX delivery. This strategy guide goes into details about these 4 key strategies to hit the right notes for effortless omnichannel CX throughout the customer journey.

Get the Strategy Guide →Download now →