Contact Centre Software Solutions

Highly scalable, all-in-one cloud customer experience platforms

Highly scalable, all-in-one cloud customer experience platforms.
Today's customers have more choices than ever. If you don’t create a positive connection with customers, the competition is just a click away. That is why it's critical to create personalized, customer-centric experiences. To do so, the right technology and infrastructure is essential, and our contact centre software and Humanify® Technology Platforms deliver enterprise-class solutions for omnichannel interactions.

What We Do

Lower total cost of ownership with our highly scalable virtual call centre software and platforms.

Virtual Call Centre Software

At-home Contact Centre Platform

Advances in virtual technology have made work from home a reality across the globe. Secure, reliable, and infinitely scalable, our Humanify® @home platform offers brands the employee engagement and performance of brick and mortar without the boundaries.

Scalable home sweet home →Learn more→

Contact Centre as a Service (CCaaS)

Whether you want to upgrade an on-premise system, are looking to migrate to the cloud, or want to build out an @home support network, we have technology solutions to meet your needs.

Contact Centre as a Service →Learn more→

Humanify® Connect: Unified Agent Desktop

Humanify Connect is an enterprise-class, highly scalable, all-in-one cloud solution natively designed for digital interactions. Its advanced features make it easy to use, simplify deployment, and give companies the agility to grow their customer service experience as quickly as their business.

All-in-one associate desktop →Learn more→

CRM and Systems Integration

Better manage your people, processes and productivity via staffing, coaching and performance solutions. Through our industry leading partners, TTEC offers a broad portfolio of workforce optimization solutions, including workforce management, call recording and call monitoring.

Manage your workforce →Learn more→

Journey Orchestration

Humanify® Journey Orchestration's cloud based platform allows companies to deliver a true customer-centric omnichannel experience. Customers are guided along a course based on real-time insights and data, across all digital touchpoints. Create interactive and engaging customer-led experiences for the ultimate in personalised services.

Create customer-centric journeys →Learn more→

Outcomes View all Case Studies→

The people, processes, and platforms
to optimise your contact centre

2x Completed cloud
migration 2x faster
than anticipated
See how → Read Case Study

50% Over 50% in savings
by migrating to
cloud contact centre
See how → Read Case Study

2.5M Savings the first year
and 85% first call
resolution
See how → Read Case Study

Cloud
virtual
contact
centre
trends
on the
horizon

Cloud technology.
Lets get rolling.

Strategy Guide

Work-from-Home Customer Support Drives Customer Loyalty

Shifting employees to a virtual contact centre remote environment on a massive scale is no easy feat but, with the right preparation, technology infrastructure, training, and communication, it can enable brands to deliver the effortless experiences customers are looking for—no matter what. In this strategy guide, you’ll find proven strategies and real-world examples of contact centre teams that successfully shifted to a remote model, maintained or even surpassed service levels, and ultimately increased customer loyalty.

Get the Strategy Guide →Download now →