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Humanify® Technology Platforms

Cloud Contact Centre Software Solutions

Deliver best-in-class customer
experiences at scale.

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20+ years of contact centre expertise

Today's customers have more choices than ever. If you don’t create a positive connection with customers, the competition is just a click away. That is why it's critical to create personalised, customer-centric experiences. To do so, the right technology and infrastructure is essential, and our contact centre software and Humanify® Technology Platforms deliver enterprise-class solutions for omnichannel interactions.

 
  • Humanify® Connect
  • Humanify® Enterprise
  • Workforce Optimisation
  • Journey Orchestration
 

Humanify Connect

Highly scalable, all-in-one cloud customer experience platform

Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can deliver a digital customer experience that is also disrupting the status quo. Humanify Connect is an advanced all-in-one cloud customer experience platform that delivers the digital sophistication and outcomes essential to leading businesses.

 

Humanify Enterprise

Highly scalable contact centre platform, powered by Cisco®

Humanify Enterprise is a fully integrated CX software solution that enhances the capability and flexibility of the Cisco platform with user-friendly features. Contact centres can deploy it the cloud, on-premises, or as a hybrid solution. Humanify Enterprise provides cloud, premises, and hybrid omnichannel solutions.

 

Workforce Optimisation

Manage your workforce and drive performance

Better manage your people, processes and productivity via staffing, coaching and performance solutions. Through our industry leading partners, TTEC offers a broad portfolio of workforce optimisation solutions, including workforce management, call recording and call monitoring.

 

Journey Orchestration

Orchestrate great experiences

Humanify® Journey Orchestration's cloud based platform allows companies to deliver a true customer-centric omnichannel experience. Customers are guided along a course based on real-time insights and data, across all digital touchpoints. It's Customer Engagement Hub allows brands to orchestrate seamless interactive journeys across existing systems, touchpoints and data, enabling companies to create interactive and engaging customer-led experiences for the ultimate in personalised services.

 
 

Deploying technology towards achieving measurable outcomes

Drawing on our 20+ years of contact centre expertise, we blend reliable platform services with industry leading hardware and software applications to deliver best-in-class customer experience solutions at any scale.
Customer Enablement
Customer Enablement

10-25%

average reduction in customer interaction time to resolve issues

Digital Adoption
Digital Adoption

5-15%

cost of service improvement by increasing digital channels adoption at a lower cost to service

Revenue
Increase Revenue

2-10%

average improved acquisition, upsell, cross sell, and increased retention

 
 
 
 

Don't just meet customer service expectations, exceed them

We'll help you deliver best-in-class customer experience solutions at any scale.

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