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Back Office Solutions

We Manage and Optimise Business Processes

With 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.

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Eliminating the stress
from back office work

We deliver a diverse array of back-end customer service processes. Bringing together the optimal blend of rules-based processing and human intervention, we execute best-in-class research, decision-making and closure.

  • Back office services include transaction processing, benefits administration, trust and safety, reconciliation & content management
  • Back office experience across industries
  • Values-based culture fosters engaged associates and process innovation
 

The optimal blend of rules-based processing and human intervention

 

18+

Years
experience

2,200+

Back office
associates

75M+

Interactions
processed

8

Countries with
delivery capability
 
 
 

Back Office Industry Solutions & Services

Government Solutions
  • Database Management (employment status, health records, credit scores, etc.)
  • Utility Provider Customer Support
  • Administrative Services Support
Healthcare
  • Healthcare Enrollments
  • Claims Adjudication
  • Forms Processing
  • Health Insurance Fraud Detection
  • FSA & HSA Claims
  • False Claims Prevention & Case Management
  • Payment Determination - COB
 
Retail and eCommerce
  • Multi-Channel Customer Support
  • Trust + Safety
  • Content Moderation, Optimisation, Validation, Sourcing
  • Geo-Fencing
Financial Services
  • 401K Reconciliation, Tax issues
  • Beneficiary forms, Denial letters
  • Accounts Payable & Receivable
  • Invoice Processing, Indexing
  • Shareholder relations/services & transfer
  • Mortgage services: loan processing, identify verification, compliance review
Technology
  • User acceptance testing
  • Backend platform configuration
  • Custom account & Demo set-up
  • Project Pricing & Risk Calculation
  • Platform bug & Enhancement review and verification
Insurance
  • Requirement gathering
  • Insurance Quote Creations
  • Generating Proposals
  • Claims processing
  • Insurance Policy Issuance Services
  • Insurance Policy checking services
 
Employer Services
  • HR and Payroll services
  • Customer and B2B Support
  • Bookkeeping, Invoicing, Financial Reporting
  • Administrative and Data entry tasks
 

The experience and expertise
to support your company

Millions of back office support interactions handled
By the numbers
 

Let TTEC take the stress out of back office work

With 18+ years experience and 24x7, asynchronous coverage, we are experts in back office management and optimisation.

Contact us