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Contact center operations masthead with woman sitting on skateboard
CONTACT CENTRE OPERATIONS

Back-office
Support

A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.

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Improve contact centre efficiency

Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact centre operations, employee productivity, and the customer journey.

 

Back-office support experts

TTEC’s qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.

Time and cost savings of up to 85%

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Amazing CX, every time

An organisation’s back-office services are fundamental in minimising risk while providing exceptional CX. Our back-office support solutions help you improve contact centre KPIs and reduce costs.

77% reduction in backlog

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Back-office support for all industries

Our approach to providing back-office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.

20% decrease in average handle time

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Ready to improve your contact centre efficiency? Our back-office support services can help.