At TTEC we pride ourselves on creating and delivering amazing customer experiences. A crucial part of those experiences come from developing deeper, collaborative relationships. Our partners include industry associations, professional bodies, member communities, research and advisory companies, strategy and operations authorities, and best-of-breed technology providers to complete the capabilities portfolio and deliver CX excellence across the customer lifecycle.
The CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.
Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.
Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.
For more information visit https://www.ccma.org.uk
CCA is the leading authority on customer contact strategies and operations.
With more than 15 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business.
For more information visit http://www.cca-global.com
The Global Sourcing Association (GSA) is the industry association and professional body for the global sourcing industry. We are the home of the Global Sourcing Standard, a world first for the provision of a portfolio of best practice methodologies and accreditation programmes supported by both buyers and suppliers of sourcing
The GSA is a not-for-profit membership association which serves to share best practice, trends and connections across the globe bringing the global community together in a wholly interactive manner for the first time. Its overriding objective is the ongoing development and dissemination of the standard and supporting portfolio of qualifications in order to improve the benefits and positive reputation, and therefore size, of the global sourcing industry.
For more information visit http://www.gsa-uk.com
The UK Contact Centre Forum is the regional contact centre user group for London, South East, Midlands, Yorkshire, Northern Ireland & East of England. We host networking events where we invite guest speakers to deliver thought provoking presentations that will stimulate debate and discussion. We run workshops and present case studies and organise site visits to contact centres in the UK. We also run monthly webinars and a monthly newsletter.
For more information visit http://uk-ccf.co.uk
As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, VoiceFoundry, a TTEC Digital company, knows how to effectively and efficiently deliver the best customer experience possible. VoiceFoundry’s expertise is focused on the Amazon Connect portfolio of services.
We help companies build better contact centres with Amazon Connect and the portfolio of AWS solutions.
VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award. Read the press release.
Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of our DNA is creating long-lasting customer partnerships, working together to identify our customers' needs and provide solutions that fuel their success.
Cisco has preserved this keen focus on solving business challenges since their founding in 1984. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.
TTEC is proud to partner with Cisco to deliver world-class cloud contact centre technology solutions. Our partnership enables large enterprises and government agencies globally to accelerate cloud adoption.
For more information visit www.cisco.com/c/en_uk/about.html
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.
As a Genesys Platinum Partner, we leverage the power of the Genesys technology ecosystem, combined with our own internally built solutions, to help clients create truly engaging contact centre environments.
For more information visit www.genesys.com/experience-as-a-service
LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including HSBC, Orange, GM Financial, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.
For more information visit www.liveperson.com
Microsoft solutions have the power to change many aspects of your business. With guidance from us, you can leverage these solutions to transform your organisation into a true CX and Employee Experience leader. We have the experience and knowledge needed to help you optimise, integrate and manage these platforms, thereby extending their value and impact on your organisation.
As a Microsoft Gold Partner, we are proud to create innovative, value-driven solutions for our customers. Combining the CX expertise and technological knowledge of Avtex, a TTEC Digital Company, with Microsoft's powerful solutions catalog creates a deeper level of value for clients and their customers. As a certified and preferred partner, we are able to offer support on a number of Microsoft solutions, including Customer Insights, Dynamics 365, Microsoft 365, Teams, Power Platform, and Azure.
For more information visit www.microsoft.com
Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognised and successful brands rely on Pega’s AI-powered software to optimise every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.
As a Gold Pega Partner, we blend our decades of customer service and contact centre expertise with Pega’s AI driven platform to empower our clients to completely revolutionize their customer and employee experiences by improving customer service, sales process automation, and back office operations.
For more information visit www.pega.com