A trusted strategic partner for leading industry associations and professional bodies across Europe
At TTEC we pride ourselves on creating and delivering amazing customer experiences. A crucial part of those experiences come from developing deeper, collaborative relationships with our partner network. Our partners include industry associations, professional bodies, member communities, research and advisory companies, and strategy and operations authorities. Collectively, they provide a range of services that assist TTEC’s comprehensive customer collaboration strategy that offers long-term value, thought leadership, best practices and more.
The CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.
Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.
Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.
For more information visit https://www.ccma.org.uk
CCA is the leading authority on customer contact strategies and operations.
With more than 15 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business.
For more information visit http://www.cca-global.com
The Global Sourcing Association (GSA) is the industry association and professional body for the global sourcing industry. We are the home of the Global Sourcing Standard, a world first for the provision of a portfolio of best practice methodologies and accreditation programmes supported by both buyers and suppliers of sourcing
The GSA is a not-for-profit membership association which serves to share best practice, trends and connections across the globe bringing the global community together in a wholly interactive manner for the first time. Its overriding objective is the ongoing development and dissemination of the standard and supporting portfolio of qualifications in order to improve the benefits and positive reputation, and therefore size, of the global sourcing industry.
For more information visit http://www.gsa-uk.com
The UK Contact Centre Forum is the regional contact centre user group for London, South East, Midlands,Yorkshire, Northern Ireland & East of England. We host networking events where we invite guest speakers to deliver thought provoking presentations that will stimulate debate and discussion. We run workshops and present case studies and organise site visits to contact centres in the UK. We also run monthly webinars and a monthly newsletter.
For more information visit http://uk-ccf.co.uk
Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of our DNA is creating long-lasting customer partnerships, working together to identify our customers' needs and provide solutions that fuel their success.
Cisco has preserved this keen focus on solving business challenges since their founding in 1984. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.
For more information visit https://www.cisco.com/c/en_uk/about.html
Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognised and successful brands rely on Pega’s AI-powered software to optimise every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.
For more information visit https://www.pega.com
LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including HSBC, Orange, GM Financial, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.
For more information visit https://www.liveperson.com