Contact Center Software
The technology to power your customer experiences
Our Humanify® Technology Platforms provide businesses with the right tools and technology to create omnichannel contact center experiences.
It takes a lot of technology to create one great customer experience
Seamless, simple and fluid. That is what a customer expects when they
interact with your company. It is a lot harder than it looks to integrate
all of the systems - CRM, knowledge management, analytics, AI, and
communication platforms – into one best in class platform.
Seamless experiences
enabled all ways, always
We’ve built an agile, customizable, cloud-based platform that evolves with you and your customers. Humanify Technology Platforms offer best-of-breed omnichannel technologies including journey orchestration, productivity enhancing applications, knowledge management and CRM. A unified customer experience solution that supports all modes of interaction including human, digital-to-digital, and context driven AI.
- Single view of customer journey across channels
- Cloud-based tools and technologies
- Modular platforms that easily integrates with various infrastructures
- Capture and use customer data
Technology that grows
at the pace of your business
Our Humanify Technology Platforms enable a seamless customer experience within and across channels, including voice, chat, email, SMS, co-browse, social, and video. The solution is designed to let customers start an interaction in one channel then move seamlessly to another without having to repeat information. It is scalable based on client needs with a modular structure that enables incremental channels and capabilities quickly and cost effectively.
- Improve customer satisfaction for multi-channel customers
- Reduce total cost to serve and acquire
- Increase revenue growth and customer retention
- Future-proofed customer experience platform
Companies that deliver omnichannel interactions reduce customer complaints by 55% and increase annual revenue by 24% annually, compared to others.
Aberdeen Group
HTP Products
Humanify Connect
Humanify Connect is a highly scalable, all-in-one cloud solution designed for omnichannel interactions. It gives your contact center associates the tools they need for success and your customers the seamless customer support they demand.
Learn More >>
Humanify Enterprise
Humanify Enterprise is a highly scalable, fully integrated best-of-breed solution, powered by Cisco®, and includes Humanify Portal, our exclusive tool for the flexible management and administration of your contact center operations.
Learn More >>
Results and Ideas
Client Story
A Portable Cloud
for Productivity
Learn how a state governmental
office upgraded its infrastructure
to a sophisticated telephony platform.
Client Story
The Extra Mile
Discover how a leading
financial services firm
stays ahead with a
customer-first mindset.
eBook
Omnichannel Retail Playbook
Explore three retail
strategies that will
enable profitable growth.
eBook
Inside the Connected Customer Experience
Read about the business implications of an omnichannel world.
Read moreCisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries