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Humanify® Technology Platforms

Cloud Contact Center Software Solutions

Deliver best-in-class customer
experiences at scale.

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20+ years of contact center software expertise

Today's customers have more choices than ever. If you don’t create a positive connection with customers, the competition is just a click away. That is why it's critical to create personalized, customer-centric experiences. To do so, the right technology and infrastructure is essential, and our contact center software and Humanify® Technology Platforms deliver enterprise-class solutions for omnichannel interactions.

 
  • Humanify® Connect
  • Humanify® Enterprise
  • Humanify® Enterprise for Gov.
  • Workforce Optimization
  • Journey Orchestration
 

Humanify Connect

Highly scalable, all-in-one cloud customer experience platform

Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can deliver a digital customer experience that is also disrupting the status quo. Humanify Connect is an advanced all-in-one cloud customer experience platform that delivers the digital sophistication and outcomes essential to leading businesses.

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Humanify Enterprise

Highly scalable contact center software platform, powered by Cisco®

Humanify Enterprise is a fully integrated CX software solution that enhances the capability and flexibility of the Cisco® platform with user-friendly features. Contact centers can deploy it the cloud, on-premises, or as a hybrid solution. Humanify Enterprise provides cloud, premises, and hybrid omnichannel solutions.

Learn more about our contact center
platform, powered by cisco >>

 

Humanify Enterprise for Government

Cloud contact center platform designed for government agencies

Humanify Enterprise for Government is a proven government customer experience solution,  powered by the reliability of the Cisco® platform. It is a highly-scalable, omnichannel cloud solution designed for agencies of all sizes, allowing you to meet citizen demand, today and in the future. Our secure cloud contact centers will help you create great citizen experiences.

Learn more about our contact center
platform for government >>

 

Workforce Optimization

Manage your workforce and drive performance

Better manage your people, processes and productivity via staffing, coaching and performance solutions. Through our industry leading partners, TTEC offers a broad portfolio of workforce optimization solutions, including workforce management, call recording and call monitoring.

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Journey Orchestration

Orchestrate great experiences

Humanify® Journey Orchestration's cloud based platform allows companies to deliver a true customer-centric omnichannel experience. Customers are guided along a course based on real-time insights and data, across all digital touchpoints. It's Customer Engagement Hub allows brands to orchestrate seamless interactive journeys across existing systems, touchpoints and data, enabling companies to create interactive and engaging customer-led experiences for the ultimate in personalized services.

Learn more about our Journey
Orchestration platform >>

 
 
 

Deploying technology towards achieving measurable outcomes

Drawing on our 20+ years of contact center software expertise, we blend reliable platform services with industry leading hardware and software applications to deliver best-in-class customer experience solutions at any scale.
Customer Enablement
Customer Enablement

10-25%

average reduction in customer interaction time to resolve issues

Digital Adoption
Digital Adoption

5-15%

cost of service improvement by increasing digital channels adoption at a lower cost to service

Revenue
Increase Revenue

2-10%

average improved acquisition, upsell, cross sell, and increased retention

 
 
 
Case Studies
Retail Industry 85% Improvement in first call resolution(FCR) We improved FCR by implementing our Humanify omnichannel cloud platform with advanced IVR design and speech self-service.
Retail Industry 16% Improvement over CSAT goals We achieved improved customer satisfaction by offering customers convenient access to technical support through digital channels.
Financial Services Industry 90% Net Promoter Score(NPS) improvement We increased NPS by improving the customer experience with an omnichannel platform that created a 360 degree client view across all customer channels.
 
 

Cloud Contact Centers: A Competitive Differentiator

In this strategy guide, learn four ways the cloud spurs business growth and innovation in the digital era, learn the essential steps to launching a value-based cloud transformation strategy, the best practices from ideation to implementation, and read real-world examples of ways companies are realizing the benefits of cloud contact centers.

Get the strategy guide See more resources
 
 

Contact Center Software Solutions at any scale

We'll help you deliver best-in-class cloud customer engagement solutions at any scale.

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