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Contact Center Software

The technology to power your customer experiences

Our Humanify® Technology Platforms provide businesses with the right tools and technology to create omnichannel contact center experiences.

 

It takes a lot of technology to create one great customer experience

Seamless, simple and fluid. That is what a customer expects when they interact with your company. It is a lot harder than it looks to integrate all of the systems - CRM, knowledge management, analytics, AI, and communication platforms – into one best in class platform.

 
Seamless experiences
enabled all ways, always

We’ve built an agile, customizable, cloud-based platform that evolves with you and your customers. Humanify Technology Platforms offer best-of-breed omnichannel technologies including journey orchestration, productivity enhancing applications, knowledge management and CRM. A unified customer experience solution that supports all modes of interaction including human, digital-to-digital, and context driven AI.

  • Single view of customer journey across channels
  • Cloud-based tools and technologies
  • Modular platforms that easily integrates with various infrastructures
  • Capture and use customer data
 
Technology that grows at the pace of your business

Our Humanify Technology Platforms enable a seamless customer experience within and across channels, including voice, chat, email, SMS, co-browse, social, and video. The solution is designed to let customers start an interaction in one channel then move seamlessly to another without having to repeat information. It is scalable based on client needs with a modular structure that enables incremental channels and capabilities quickly and cost effectively.

  • Improve customer satisfaction for multi-channel customers
  • Reduce total cost to serve and acquire
  • Increase revenue growth and customer retention
  • Future-proofed customer experience platform
 
Companies that deliver omnichannel interactions reduce customer complaints by 55% and increase annual revenue by 24% annually, compared to others.

Aberdeen Group

HTP Products

Humanify Connect

Humanify Connect is a highly scalable, all-in-one cloud solution designed for omnichannel interactions. It gives your contact center associates the tools they need for success and your customers the seamless customer support they demand.
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Humanify Enterprise

Humanify Enterprise is a highly scalable, fully integrated best-of-breed solution, powered by Cisco®, and includes Humanify Portal, our exclusive tool for the flexible management and administration of your contact center operations.
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A Portable Cloud for Productivity
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A Portable Cloud for Productivity

Learn how a state governmental office upgraded its infrastructure to a sophisticated telephony platform.

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The Extra Mile
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The Extra Mile

Discover how a leading financial services firm stays ahead with a customer-first mindset.

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Omnichannel Retail Playbook
eBook
Omnichannel Retail Playbook

Explore three retail strategies that will enable profitable growth.

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Inside the Connected Customer Experience
eBook
Inside the Connected Customer Experience

Read about the business implications of an omnichannel world.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

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