AI-enhanced CX for Customers - Meet Chloe
For customers, it’s a concierge: Gain a deeper understanding of what your customers want and personalize their experiences with journeys informed by channel, automation, and language preferences.
More insights from TTEC
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Podcast: Apple's $2 billion lesson in fraud prevention
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Contact center KPIs that actually matter for patient experience
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Returns don’t have to be painful: 3 RMA fixes that work
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Survey: AI is here to help, but customers still want human touch for big purchases
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Phased, custom training helps benefits company scale performance, hit quality targets
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Cirque du Soleil offers ringside seat to superior CX with Work At Home model
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GEO vs. SEO: Both should be on every brand’s radar
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DailyPay outperforms CSAT as it expands service offering
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Want to win the streaming wars? Start with CX
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Credit unions look to engage younger customers via digital innovation
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CX will crown the winners in the EV race
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It’s time to re-evaluate empathy’s ROI in the AI era
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