Stop wasting time with dumb bots
Imagine if you could enable 24/7 availability across channels, cost effectively, while deflectingTier 0 and Tier 1 interactions. This could improve first call resolution and average handle time by enhancing self-service and enabling human intervention priority for just more complex interactions. With our Automation and AI solutions now you can. Traditional contact centres can be expensive, but leveraging automation technology, machine learning, and AI bots can be a cost-effective way to improve operations. Our automation solutions optimise customer and employee experiences, including associate knowledge bases to improve efficiency and simulated learning to personalise training.
Digital Channel Experience
Are you ready to automate?
Demanding customers, disruptive technology and a competitivemarket means companies need to find ways to automate experiences fast. Our Digital Channel Experience solution assesses your current-state channel usage and experience to determine the viability of automation by channel and type of customer interaction.
Robotic Process Automation
Fast, flexible and scalable automation
AI & automation technology has made it possible to eliminate mundane,
repetitive tasks that are time-consuming and require little thinking. Our
Robotic Process Automation (RPA) offering is a quick to implement, non-invasive
solution, that accelerates productivity and increases business performance by
streamlining processes and automating high-volume administrative tasks.
Successful automation starts with an effective knowledge base
It is difficult to implement successful automation when you have staticsystems and disparate knowledgebases. Our knowledge offerings provide you with best-in-class technology and managed services to ensure your management of knowledge is optimised for automation. Our content migration, curation, and creation services ensure that there is a 'single source of truth' and that all of your knowledge is engaging and relevant to your customers and teams.
Move from dumb bots to Intelligent Virtual Assistants
Most of today's bots are highly scripted, channel-specific, and limited intheir ability. The result: a frustrating experience for customers. Our Customer Assist bot is an intelligent virtual assistant that provides 24/7 service, directly handles customer queries and escalates to an associate as needed.
Free up your associate's time
Clear communication from your associates to your customers is key in providing aconsistent customer experience. Our Associate Assist bot is an intelligent virtual assistant that empowers associates and helps them access the right information to resolve issues more effectively, efficiently, and consistently.
AI is revolutionising learning and development
Technology advancements have made new ways of working which means we neednew ways to learn. Our AI Simulated Training (Real Play™) transforms the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate customer interactions, then immediately provide the learner with tailored feedback, coaching and performance results.
See how we use AI to enhance thecustomer and employee experience
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The Definitive Guide to
Bots in the Contact Centre
In this guide learn how bots are supporting customers across industries,, and how to balance humans and automation in order to increase first contact resolution, reduce average handle times, and improve associate onboarding.how intelligent virtual assistants (IVAs) are transforming contact centresGet the strategy guide See more resources
Enhance your customer and
Our automation and AI solutions will help you improveCX, employee training, and knowledge management.