Automation & AI
Automate with AI and
machine learning
Leverage automation technologies to optimise
your customer and employee experience.
Stop wasting time with dumb bots
Imagine if you could enable 24/7 availability across channels, cost effectively, while deflecting Tier 0 and Tier 1 interactions. This could improve first call resolution and average handle time by enhancing self-service and enabling human intervention priority for just more complex interactions. With our Automation and AI solutions now you can. Traditional contact centres can be expensive, but leveraging automation technology, machine learning, and AI bots can be a cost-effective way to improve operations. Our automation solutions optimise customer and employee experiences, including associate knowledge bases to improve efficiency and simulated learning to personalise training.
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Digital Channel
Experience -
Robotic Process
Automation -
Knowledge
Management -
Customer
Assist -
Associate
Assist -
AI Simulated
Training
Digital Channel Experience
Are you ready to automate?
Demanding customers, disruptive technology and a competitive market means companies need to find ways to automate experiences fast. Our Digital Channel Experience solution assesses your current-state channel usage and experience to determine the viability of automation by channel and type of customer interaction.
Robotic Process Automation
Fast, flexible and scalable automation
AI & automation technology has made it possible to eliminate mundane,
repetitive tasks that are time-consuming and require little thinking. Our
Robotic Process Automation (RPA) offering is a quick to implement, non-invasive
solution, that accelerates productivity and increases business performance by
streamlining processes and automating high-volume administrative tasks.
Knowledge Management
Successful automation starts with an effective knowledge base
It is difficult to implement successful automation when you have static systems and disparate knowledgebases. Our knowledge offerings provide you with best-in-class technology and managed services to ensure your management of knowledge is optimised for automation. Our content migration, curation, and creation services ensure that there is a 'single source of truth' and that all of your knowledge is engaging and relevant to your customers and teams.
Customer Assist
Move from dumb bots to Intelligent Virtual Assistants
Most of today's bots are highly scripted, channel-specific, and limited in their ability. The result: a frustrating experience for customers. Our Customer Assist bot is an intelligent virtual assistant that provides 24/7 service, directly handles customer queries and escalates to an associate as needed.
Associate Assist
Free up your associate's time
Clear communication from your associates to your customers is key in providing a consistent customer experience. Our Associate Assist bot is an intelligent virtual assistant that empowers associates and helps them access the right information to resolve issues more effectively, efficiently, and consistently.
AI-powered Training
AI is revolutionising learning and development
Technology advancements have made new ways of working which means we need new ways to learn. Our AI Simulated Training (Real Play™) transforms the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate customer interactions, then immediately provide the learner with tailored feedback, coaching and performance results.
See how we use AI to enhance the customer and employee experience
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Case Studies
Enhance your customer and
employee experiences
Our automation and AI solutions will help you improve CX, employee training, and knowledge management.