Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Meet the right blend of humans and technology
In the experience economy, happy customers are the way to growth, profitability, and loyalty. Our customer care outsourcing solutions help you design, operate, and innovate your front office through the right blend of humans and technology. This enables great CX and EX while dramatically reducing customer effort and cost.
Digitally enabled
Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees and deliver effortless CX. Our ecosystem of 50+ technology partners allows our clients to be agile and stay ahead of the industry curve.
50% NPS improvement with human + digital expertise
Insight driven
We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.
€4.1M client savings through proactive automation
Empowered employees
We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their deep domain expertise and insights.
7% increase in production hours
CX Trends 2025
With new access to incredibly powerful analytics, insights, an AI-enhanced tools, brands have an opportunity to truly revolutionize how they think about and deliver CX.
CX Trends 2025
More insights from TTEC
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Fintech outperforms CSAT as it expands service offering
Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools
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3 benefits a great nearshore experience brings to retailers
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Saving Cyber Monday sales
Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
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Increased satisfaction at a third of the cost
Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.
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Fast-growing banking platform hits 91% quality scores, exceeds goals
TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs.
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Fraud management, AI, discipline drive €86M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Manual fraud investigations plummet 66%, yielding €3.3 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
Watch the webinar