Customer Care and Contact Centre Solutions
We equip clients with the facilities, people, processes, and modern omnichanneltechnologies that build value across every interaction on all channels.
Turnkey Customer Service Outsourcing
Contact centres of excellence
With more than 35 years of experience, we enable millions of interactions every day, inover 50 languages, all around the world. Our customer service outsourcing provides your company the contact centre associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, offshore, or via at-home workforce, our omnichannel contact centres support all customer channels, including SMS, voice, chat, social, video, and email.
Contact Centre Associate Training
Holistic training and coaching for associates
Our contact centre training approach is a holistic program that includes immersivesimulation and AI enhanced environments where associates can practice the skills they'll need, and managers can review detailed reporting to provide real-time coaching and feedback. As a result, our onboarding and training solutions reduce training time, improve speed-to-proficiency, and prepare associates for their roles more effectively. This helps you empower them to deliver amazing customer experiences.
Unleash the Power of Messaging
Rapidly reduce calls in as little as 3 months
Is your brand truly ready to meet customers anywhere, and at any time?Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Provide insights to increase customer satisfaction
Our Speech Analytics solutions leverage data to gain insights fromyour customer engagement population to understand associate/customer sentiment and voice. By automating our ability to listen and analyzing all interactions, we improve operational performance and gather key business intelligence and actionable insights around the customer experience.
CX for Startups
People-first approach designed for speed and efficiency
Disruptive brands are looking for innovative ways to serve their customers.Our customized business models for startups provide brands with a people-first approach, built upon our strong technological and operational infrastructure, deployed in a flexible, agile model designed for speed and efficiency. Our CX for Startups solution provides strong infrastructure deployed in an agile model.Learn more about our
CX for Startups solutions >>
We design, implement and deliver transformative customer experiences acrossthe globe for many of the world’s most iconic and disruptive brands.
The Definitive Guide to
Contact Centre Outsourcing
Working with an outsourcing partner provides numerous
cost and innovation benefits while improving the customer
experience. In this strategy guide, learn about the types
of customer service outsourcing options and six ways to
get started with the approach that fits your company.
Take your customer service
to the next level
We provide the contact centre associates, training,
operations, and technology infrastructure to help
you provide CX excellence at every touchpoint.