Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Optimise with insights
All companies collect data. The difference is how they use it to gain a competitive advantage. Our CX Performance solutions help you reach your results faster through tools that enable your employees and valuable insights that help you optimise your business.
Advanced Sales Analytics
Calculate customer lifetime value and identify customers likely to churn.
Learn moreSpeech and Predictive Analytics
Gain a deep understanding of your customers so you can predict future behavior.
Learn moreVoice of the Customer
Gain insight into customer expectations, preferences, and pain points to enable better business decision-making.
Learn more
Sophisticated Analytics and Pipeline Management Drives Leads Up 47%
A financial services company optimised its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management.
READ THE CASE STUDY
How TTEC CX and analytics strategies helped an insurer enroll new clients at lower acquisition costs
The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
READ THE CASE STUDY
B2B Sales Trends
4 strategies to ignite growth and boost revenue
B2B Sales Trends
More insights from TTEC
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European brands eyeing new geos for customer support with the help of AI
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AI-powered insights (and experts putting them to work) revolutionise quality
TTEC disrupts the market with an innovative, next-gen digital approach.
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs.
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AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks
TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster
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CX trends 2025: 3 ways AI will transform retail experiences
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Contact Centre Automation: Tools and Trends for the Decade Ahead
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, yielding €3.3 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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3 ways to modernise your revenue operations
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A strategic solution to growing backlog saves company $3.5 million a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
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4 reasons why you should use the right CX partner
Discover how to optimise your contact centre operations with innovative collaboration
Read the strategy guide