Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.
Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.
Intelligent Sourcing's Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent advisor Peter Ryan (Ryan Advisory) examine the impact of chatbots on the contact centre industry and where the next few years will take us.Presented by Guy Clapperton