Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.
Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.
Transformation and the Digital CX Journey
Digital transformation, automation, and self-service, using smart speakers and search engines are all changing the customer journey and the role of agents working in customer service; a customer will often search their phone for help before ever calling a customer care number. So how do brands manage this more...
Recent Episodes
In our first episode of 2022, host Mark Hillary is joined on the podcast by Stephen Loynd, Founder & Principal Analyst at TrendzOwl as they discuss ‘The Great Resignation’ – an economic trend in...
The final CX Pod Europe podcast for 2021 focuses on the highlights within the CX industry over the past 12 months, with special guest Peter Ryan, Principal Analyst at Ryan Strategic Advisory adding...
This month’s CX podcast features TTEC EMEA’s flagship UK client Volkswagen Group UK, and focuses on their journey to launch a major new contact centre during a pandemic. You’ll...
TTEC’s newest episode of the CX Pod Europe puts one of our industry partners, The Global Sourcing Association (GSA), under the spotlight as they celebrate their 35th anniversary. Formerly the...
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor Moira Clark, Director of The Henley Centre for Customer...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a sneak preview of what to expect in part 1....
The automotive sector is undergoing change at a pace that is faster than the industry has ever seen. The UK government has announced that the sector must go fully electric from 2030. This means...
Episode 12 focuses on the Banking & Financial Services sector with an insight into Open Banking. With shifts in attitudes towards the issue of data ownership illustrated by regulations such as...
Episode 11 of the CX Pod Europe sees host Mark Hillary interview Iain Banks, EMEA Group Vice-President at TTEC and Bas Diepen, VP Alliance & Channels at Genesys as they discuss their newly...