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Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.

Tune in to this podcast, hosted by Neil Russell-Smith, for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.

Recent Episodes

Special Edition: Emotion Analytics

This special edition podcast, featuring Peter Dorrington from TTEC provides us with an insight into his recent Emotion Analytics Workshop in partnership with the CXPA (Customer Experience...

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European CX Trends 2019

In this episode, our host Neil Russell-Smith delivers a short monologue on the eight customer experience trends to watch in 2019 and beyond. As we race into 2019, customer demands for simplicity,...

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