Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.
Tune in to this podcast, hosted by Neil Russell-Smith, for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.
The Contact Centre of the Future
The contact centre of the future will be radically different from that of today: new technologies are opening new opportunities as well as presenting new challenges. The changes are not just technical – the demands on agents are also changing; requiring both better problem-solving skills and enhanced emotional...
Recent Episodes
Join Steve Ellis, Vice President for TTEC Learning & Performance as he explores the topic of Employee Engagement. What is it? What should leaders be engaging their employees in? And does...
This special edition podcast, featuring Peter Dorrington from TTEC provides us with an insight into his recent Emotion Analytics Workshop in partnership with the CXPA (Customer Experience...
In this episode, our host Neil Russell-Smith delivers a short monologue on the eight customer experience trends to watch in 2019 and beyond. As we race into 2019, customer demands for simplicity,...