Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.
Tune in to this podcast, hosted by Neil Russell-Smith, for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.
Employee Engagement
Join Steve Ellis, Vice President for TTEC Learning & Performance as he explores the topic of Employee Engagement. What is it? What should leaders be engaging their employees in? And does culture matter for improving employee engagement? Steve also touches on the importance of empowering employees to ensure...
Recent Episodes
This special edition podcast, featuring Peter Dorrington from TTEC provides us with an insight into his recent Emotion Analytics Workshop in partnership with the CXPA (Customer Experience...
In this episode, our host Neil Russell-Smith delivers a short monologue on the eight customer experience trends to watch in 2019 and beyond. As we race into 2019, customer demands for simplicity,...