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How to Launch a Major New Contact Centre during a Pandemic
December 7, 2021This month’s CX podcast features TTEC EMEA’s flagship UK client Volkswagen Group UK, and focuses on their journey to launch a major new contact centre during a pandemic. You’ll hear about the new state of the art Leeds contact centre, its launch and having to quickly shift to work-from-home (WFH) while managing a transition from the previous supplier, as well as many other challenging experiences during a very unusual time for the industry.
Host: Mark Hillary – CX Analyst & Author.
Invitees: Tom Johnson, Operations Director, TTEC.
Amanda Krebs, Customer Service Centre Development Manager, Volkswagen Group UK.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk
Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod.