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Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.

Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.

CXaaS Delivers A Potent Mix Of Talent, Transformation, And Technology

June 10, 2022

CXasS as a marriage of Talent, Transformation, and Technology. The brand needs great talent to be talking to their customers, the entire process almost certainly needs
transformation and improvement, and technology is required to deliver the working platform. In any modern solution there will be multiple technologies, but in general
any modern CXaaS solution will focus on those three areas.

Locations and cost effective multi-lingual options from providers are also key for brands and this is something that CXaaS needs to optimize its impact.

In this podcast Simon Dillsworth SVP Sales & Marketing discusses CXaaS, locations and optimizing the mix.

Contributors:
Host: Mark Hillary – CX Analyst & Author.
Invitee: Simon Dillsworth SVP Sales & Marketing.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk

Show Notes:
Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod.