Work from Home

Success begins at home

Working from home increases operational efficiencies in the contact centre and keeps costs low. Our work from home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.

Bigger recruiting footprint,
better customer experience

Our flexible work from home model enables businesses to quickly scale as they grow or expand to meet seasonal demands. We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.

93% customer satisfaction (CSAT) after implementing the shift to remote work

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Easily scale up or down

And only pay for what you use. This allows you to increase operational efficiencies while reducing costs, and to align capacity to the demand curve. Part-time and full-time models are available.

12 second better average handle time than goal, and 94% CSAT achieved

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Onboarding curriculum and real-time coaching

We hire veterans transitioning back to civilian life, displaced workers, and parents who require a flexible work schedule. And we treat our work from home associates as what they are: an integral and integrated part of our team. As employees, our work from home associates get the same benefits, training, and supervision as associates at our physical locations.

19 point rise in eNPS during remote deployment of 2,000+ associates

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We are proud to be recognised
as a market leader in employee
engagement and remote jobs

Best
practices
for building
a virtual
contact
centre

Be there for your customers,
anywhere at any time

STRATEGY GUIDE

Work-From-Home Customer Support Drives Customer Loyalty

Customers are loyal to the companies that they can depend on for an effortless experience. In this strategy guide, you’ll find proven strategies and real-world examples of contact centre teams that successfully shifted to a remote model, maintained or even surpassed service levels, and ultimately increased customer loyalty.

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