WORK FROM HOME
Remote contact center associate solutions
Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model.
Interested in joining our team?
See job openings >
WORK FROM HOME
Remote contact center associate solutions
Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model.
Interested in joining our team?
See job openings >
Success begins at home
Working from home increases operational efficiencies in the contact center and keeps costs low. Our work from home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.
Bigger recruiting footprint,
better customer experience
Our flexible work from home model enables businesses to quickly scale as they grow or expand to meet seasonal demands. We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.
93% customer satisfaction (CSAT) after implementing the shift to remote work
Easily scale up or down
And only pay for what you use. This allows you to increase operational efficiencies while reducing costs, and to align capacity to the demand curve. Part-time and full-time models are available.
12second better average handle time than goal, and 94% CSAT achieved
Onboarding curriculum and
real-time coaching
We hire veterans transitioning back to civilian life, displaced workers, and parents who require a flexible work schedule. And we treat our work from home associates as what they are: an integral and integrated part of our team. As employees, our work from home associates get the same benefits, training, and supervision as associates at our physical locations.
19 point rise in eNPS during remote deployment of 2,000+ associates
We are proud to be recognized as a market leader in employee engagement and remote jobs
Optimise CX with a tech support partner that checks these 3 boxes
Delivering fast, seamless tech support is a must. Nothing irritates customers more than technical difficulties, so when they have to contact tech support they’re often already frustrated. In these moments, focusing just on the technology isn’t enough. Your tech support operation needs a strong focus on customer experience (CX), too, to ensure your support is empathetic and proactive.
Optimise CX with a tech support partner that checks these 3 boxes
More insights from TTEC
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Optimise CX with a tech support partner that checks these 3 boxes
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Increased satisfaction at a third of the cost
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