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Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.

Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.

The Great Resignation & What it means for CX

January 25, 2022

In our first episode of 2022, host Mark Hillary is joined on the podcast by Stephen Loynd, Founder & Principal Analyst at TrendzOwl as they discuss 'The Great Resignation' - an economic trend in which employees voluntarily resign from their jobs en masse that began in early 2021, primarily in the United States when the American government refused to provide necessary worker protections in response to the COVID-19 pandemic. Listen in to this month's episode as Mark and Stephen explore how real is this effect and how it might impact the CX market place.

Host: Mark Hillary – CX Analyst & Author.
Invitee: Stephen Loynd, Founder & Principal Analyst, TrendzOwl.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod.