×

Fraud Prevention and Detection

Protect your customers and your brand reputation

As risk grows in the digital marketplace, we help protect brands and their customers throughout the entire online journey.

Kickstart your Fraud Prevention

 
 

Fraud Prevention and Detection Solutions

From e-commerce sites and marketplaces, to social networks and communities, we help brands prevent fraud, avoid offensive behavior and protect their customers.

  • Fraud Prevention
  • Safe Harbor
  • Community Watch
 

Fraud Prevention

24/7 fraud prevention and detection

Using a blend of humans and technology we quickly detect fraud and protect your customers against modern fraud threats. We identify trends to spot fraudsters and investigate and validate potentially fraudulent activities. We also conduct real-time monitoring and decision-making to identify and eliminate fraud, guard against account takeovers and reduce chargebacks.

 

Safe Harbor

We handle appeals and mediation between parties

Timeline to settlement reconciliation can be critical for brands to manage and can quickly overwhelm middle and back office teams. At TTEC, we work with you to deliver 24x7x365, asynchronous coverage to ensure you meet your customer expectations while avoiding errors and maximising operational efficiencies. We handle appeals, mediation, and fraud detection between parties.

 

Community Watch

The ideal mix of technology and human intervention

Ensure community compliance through a mix of technology and human intervention. TTEC can help you monitor consumer behavior within social communities and flag potential legal, compliance and brand issues.

 

We help brands eliminate fraud-related losses and mitigate reputation liabilities

 

12+

Years experience

87M+

Transactions

$200+

Million saved
 
 
Ensure Customer Safety, Cultivate Trust

Our highly trained associates and precision processes equip brands with the resources to prioritise, analyse, investigate, and resolve problems. With continuous optimisation of detection settings and algorithms, the systems continue to improve over time. The optimised detection and mitigation mean business leaders can spend less time worrying about online security and more time growing their business.

  • Prioritise: Automated tools flag the transactions and interactions that present the most risk based on recency, cost, impact, etc.
  • Analyse: Complex processes assess critical data elements and uncover patterns that signal fraudulent or offensive behavior.
  • Investigate: Trained experts scrutinise anomalies and define required actions.
  • Resolve: Teams take the necessary action to resolve the issue, and train automated systems to identify future occurrences.
 
Platforms we work with:
omnichannel cx calculator for ROI
Cultivate trust in a world of uncertainty

As businesses leverage data to deliver seamless, personalised experiences, they must balance these interactions with powerful safety and security measures that protect their brand and customers. From fighting fraud to thwarting internet trolls, we help brands eliminate fraud-related losses and mitigate reputation liabilities with solutions that enable them to create experiences that are safe and secure.

We do this through:

  • Fraud detection and reducing chargebacks
  • Moderating user generated content
  • Matching moderators to local culture
  • PCI-DSS and ISO/IEC 27001 compliance
  • A diverse range of services from online credit card fraud prevention to site management to account security
 
 

The experience and expertise to protect your brand

Millions of fraud and dispute interactions resolved
By the numbers
 

Our fraud prevention team is an extension of your team

We provide you with 24x7, asynchronous coverage and a portfolio of experts who can see around corners you didn't even know were there.

Contact us