Trust and Safety

Trust is the foundation of customer experience

Having a safe and trustworthy brand has become table stakes in today’s hyper-digital world. Our trust and safety solutions provide platform safety, account integrity, content curation and fraud prevention services to help you keep customer data secure and your digital properties safe and uncompromised.

Ensure platform safety

We help brands provide platform safety for customers and merchants who conduct business on your platforms. This includes verification of seller identities, enforcement of platform policies, terms of condition or codes of conduct. We collaborate on process improvements and cost savings - from root cause analysis to AI/ML-based automation.

95% quality score and 40K+ accounts recovered

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Eliminate fraud-related losses

Spend less time worrying about online security and focus on other priorities, like growing your business. From payments and chargebacks, disputes and investigations, to transaction monitoring and anti-money laundering, our fraud prevention services equip brands with the resources to analyze, investigate, and resolve fraud issues 24x7.

75% drop in fraud instances

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Seamless account integrity

Onboard your customers safely without disrupting your brand experience. We streamline customer review approvals by leveraging know-your-customer (KYC) best practices, and we are experts in managing account takeover strategies, augmenting your fraud management operations without disruption.

60% lower error rate than benchmark

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Content Curation

We deliver processes that evaluate user generated content for product authenticity, copyright violations, IP infringement, ad review standards, and community terms of service. We help automate these processes leveraging our AI and data operations expertise.

6M user generated content posts reviewed

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Cultivate trust in a world of uncertainty

From fighting fraud to thwarting internet trolls, we help brands eliminate fraud-related losses and mitigate reputation liabilities with solutions that create safe and secure customer experiences. We do this through:

Fraud detection and reducing chargebacks
Moderating user-generated content
Matching moderators to local culture
PCI-DSS and ISO/IEC 27001 compliance
A diverse range of services from online credit
Card fraud prevention to site management to account security

The expertise to help your
company optimise operations

Millions of rules-based processing and human intervention
back office support interactions handled

Discover how to optimise your
contact centre operations.

STRATEGY GUIDE

Find the right CX partner
for your outsourcing needs

Today’s contact centre workforce must have complex problem-solving skills, excel in people management, and possess high emotional intelligence. Finding these new skills in a cost-efficient manner can be challenging. An outsource partner with experience and expertise can take the burden off a brand so it can focus on its core business mission. In this strategy guide, you’ll find 4 reasons why it’s critical to find the right CX partner.

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