CUSTOMER EXPERIENCE STRATEGY
Happy customers,
happy outcomes
Design your CX to eliminate
pain points and reduce churn.
CUSTOMER EXPERIENCE STRATEGY
Happy customers,
happy outcomes
Design your CX to eliminate
pain points and reduce churn.
What customers want, we deliver
What do customers really want in today's digital world? They want brands to go beyond the basics and deliver a personal experience. After obsessing over CX for decades, we've learned how to complement innovative technology with human empathy to create positive customer experiences that help businesses around the world succeed.
CX Strategy and Design
Design and roadmap your CX to eliminate pain points, reduce churn, and accelerate growth.
Learn moreCustomer Intent
Understand and anticipate customer behavior to deliver preemptive and proactive interactions.
Learn moreCustomer Journey Mapping
Visualize CX to better understand customers and deliver personalized support and marketing across all touchpoints.
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A strategic solution to growing backlog saves company millions a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations.
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Optimizing leads and win-backs shift sales into overdrive
TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates.
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4 reasons why you should use the right CX partner
Discover how to optimise your contact centre operations with innovative collaboration. Today’s contact centre workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Help desk reduces AHT, dead air, and ambiguity for quicker resolution
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Is focusing on the wrong metrics sabotaging your CX?
Luxury retailers need to prioritise the right channels and KPIs to thrive
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3 benefits a great nearshore experience brings to retailers
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AI-powered insights (and experts putting them to work) revolutionise quality
TTEC disrupts the market with an innovative, next-gen digital approach.
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Scoring better resolution rates with a deep dive into the customer journey
TTEC helped identify and fix problems that delayed the customer warranty process.
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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5 things European retailers should consider when it comes to nearshoring
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4 reasons why you should use the right CX partner
Discover how to optimise your contact centre operations with innovative collaboration
Read the strategy guide -
Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focussed as it grew
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3 deal breakers when working with a CX outsourcer (and 5 must-haves)
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
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Insurance tailored to the 2024 consumer
AI, data insight, and human intelligence ensure a future-proof experience
Read the white paper