Customer Experience Strategy

It’s that feeling of time saved. Problem solved.

It’s that feeling of time saved. Problem solved.
As customers, we all love that feeling. Surprise, delight, and even joy. So why isn’t every customer experience great? Moments of customer experience bliss don’t happen by accident. They are intentional. Carefully architected and orchestrated across dozens of touchpoints, databases, and technologies. At TTEC, we help clients design, build and operate digital experiences in a class of their own. Whether you are starting from scratch or have a plan in place, we will meet you where you are.

What We Do

We help companies accelerate digital transformation and enhance customer and employee experiences through CX Strategy and Analytics, Outsourcing and Sales, and Technology and Automation. And any successful business transformation must begin with innovative customer experience strategy.

CX Strategy

Customer Journey Mapping

Do you know what it feels like to be a customer at your company? Do you know if there are any digital dead ends? Endless loops in your contact centre? Conversational chat that’s stuck at hello? We help clients map the current experience and reimage it for the future.

Gain a 360° view of customers →Learn more→

Digital Transformation Consulting

You know you need to do it. You don't know how much it will cost, how long it will take, what processes can be automated, and the return. Our Digital Transformation Consulting helps turn these questions and points you in the most helpful direction.

Accelerate your digital CX →Learn more→

CX Analytics

All companies have data. The difference is how they use it to gain a competitive advantage. Data analytics provides insights into which customers are most valuable, at risk of customer churn, and have the most potential to spend more.

Optimise with actionable insights →Learn more→

Voice of the Customer

How much do you know about your customers? Their wants, needs, and aspirations. We work with clients to harvest the gold in their massive qualitative and quantitative databases. We help you uncover what’s essential to your customers and then build strategies to delight them.

Know and anticipate customer concerns →Learn more→

Outcomes View all Case Studies→

Customer experience and digital transformation
consulting to help transform your business

60% Estimated customer
contacts made via
digital channels
See how → Read Case Study

300% Agents were prepared
to handle a 300% surge
in interaction volume
See how → Read Case Study

70+ 70+ initiatives to create
a customer-centric vision
and build a new CX roadmap
See how → Read Case Study

5 steps
to see
the
customer
journey
across all
channels

The path to optimised CX.
Ready to take the first step?

CX STRATEGY GUIDE

Understanding the customer journey every step of the way

There are many things a business can do to become truly customer-centric. The first step is to make a commitment to consider the customer experience as a priority that drives differentiation and creates competitive advantage. But what happens next? What steps should a business follow to realise that vision? Every goal worth achieving needs a plan to get there. Check out this strategy guide to learn how to transform CX using the customer journey as a map to guide you.

Get the Strategy Guide →Download now →