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Technology Partnership

TTEC is proud to partner with Genesys to implement innovative contact centre technologies that deliver optimised experiences.

 

Technology Partnership

TTEC is proud to partner with
Genesys to implement innovative
contact centre technologies that
deliver optimised experiences.

 
 

Powering the contact centre
of the future, today

As a Genesys Gold Partner, we leverage the power of the Genesys technology ecosystem, combined with our own internally built solutions, to help clients create truly engaging contact centre environments. And as a certified managed services provider for Genesys solutions, we offer the support you need to keep your contact centre running at peak performance. Creating a contact centre that meets the expectations of the modern consumer requires powerful technology and innovation. The partnership between TTEC and Genesys makes it possible to transform a simple contact centre into a true engagement hub.

 
 

Leveraging the entire Genesys technology portfolio to deliver customised solutions

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries.
Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service
on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organisations
of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty.
 
 
 

Custom deployment
and optimisation

Strategic roadmap and deployment of your
contact centre technology environment

The deployment of any technology application is a complicated process. We offer the guidance and support you need to streamline the deployment of your new or updated contact centre technology. By creating a custom roadmap for your deployment, we ensure that every detail is addressed and that the process is completed as quickly and effectively as possible. Making the most of your investment into a contact centre platform is also important, not only for your bottom line, but also for the customers you serve. We offer the guidance and support you need to customise your contact centre technology environment to meet your specific needs and the needs of your customers.

 
 
 

Seamless integrations
and ongoing support

Choose your level of support and transform your
contact centre into a true engagement hub

Providing contact centre agents access to mission-critical data is key to delivering quality customer interactions. We help you seamlessly integrate your contact centre technology with CRMs, customer portals and more to provide agents with single pane of glass access to data and functions. At the same time, managing the technical aspects of a complex software environment can be difficult. That's why, as a certified managed services provider for Genesys solutions, we offer the support you need to keep your contact centre running at peak performance. Choose the level of support that fits your organisation’s needs, from full management to issue resolution.