Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Drive costs down and boost productivity
Competitive advantage requires a combination of loyal customers, happy employees, and optimal operations. Our Intelligent Automation solutions make operations and processes more resilient and agile so companies can achieve workflow transformation. We drive costs down and boost productivity by empowering customer self-service and augmenting the employee experience.
Data and AI Operations
Data annotation and AI operations to help you achieve greater returns on your AI investments.
Learn moreRPA and RDA
Streamline, automate, and accelerate time-consuming business processes so you can increase efficiency.
Learn moreSelf-service, chatbots and IVAs
Meet demands and empower your customers to find answers and solve issues themselves.
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The chatbot that increased digital conversion by 30%
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions.
READ THE CASE STUDY
The automation solutions enabling a telecom to realize time & cost savings up to 85%
More than 200 customer-related automated processes lower a telecom's cost to serve.
READ THE CASE STUDY
B2B Sales Trends
4 strategies to ignite growth and boost revenue
B2B Sales Trends
More insights from TTEC
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Intelligent automation reduces call transfers by 98%
The right technology empowers associates to help customers more quickly
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3 benefits a great nearshore experience brings to retailers
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Increased satisfaction at a third of the cost
Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.
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Contact Centre Automation: Tools and Trends for the Decade Ahead
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Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realise automation’s full potential
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CX leaders: Focus on the right KPIs, finesse the blend of tech and humans
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Empathetic retail experiences are still possible in the AI age - EMEA blog
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Insurance tailored to the 2024 consumer
AI, data insight, and human intelligence ensure a future-proof experience
Read the white paper -
TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
Learn more