Intelligent Automation

What We Do

Our intelligent automation solutions drive service costs down by empowering customer self-service and by augmenting the associate experience.

Intelligent Automation

RPA and RDA

Eliminate the most time-consuming and repetitive manual tasks employees perform in the front and back office with our Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) offerings. Deploy RPA software across any application with minimal disruption to the organization to realize business outcomes quicker. Implement RDA software at the desktop level to help facilitate more efficient CX delivery.

Save time and money →Learn more→

Knowledge Management

It is difficult to implement successful automation when you have static systems and disparate knowledge bases. Our knowledge offerings provide you with best-in-class technology and managed services to ensure your management of knowledge is optimized for automation. Our content migration, curation, and creation services ensure that there is a 'single source of truth'.

Automation starts with knowledge →Learn more→

Self-service, Chatbots and IVA

Our automation solutions drive service costs down by empowering customer self-service and augmenting the associate experience with intelligent virtual assistants that help them learn and serve customers better.

Enhance CX with automation →Learn more→

AI-Powered Training

Today's employees are tech-savvy and operate at their own pace on their preferred device. Our award-winning RealPlay™ bot enables learning anytime and anywhere. Our platform provides more opportunities to practice as learners self-pace their training, during breaks or at home, to be more productive during working hours.

AI-powered training optimization →Learn more→

AI-Powered Associate Assist

What if you could listen to every interaction and provide real-time coaching for every associate interacting with your customers? With our Associate Assist technology, you can. Associate Assist "listens" to customers and associates interact on a call, and based on what's asked, displays appropriate responses on-screen – in the exact moment a question is asked.

Empower associates with AI →Learn more→

Machine Learning & Translation

AI & automation technology has made it possible to eliminate mundane, repetitive tasks that are time-consuming and require little thinking. Our Machine Learning and Translation solutions get smarter with every interaction, driving increases in speed and accuracy.

Make your systems smarter →Learn more→