We help companies build better contact centres with Amazon Connect and the portfolio of AWS solutions
We help companies build better
contact centres with Amazon Connect
and the portfolio of AWS solutions
VoiceFoundry, a TTEC Digital company, expertise is focused on the Amazon Connect portfolio of services.
As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, VoiceFoundry, a TTEC Digital company, knows how to effectively and efficiently deliver the best customer experience possible. VoiceFoundry’s expertise is focused on the Amazon Connect portfolio of services. Amazon Connect is an omnichannel cloud contact center service designed to deliver customer services using machine learning (ML), interactive voice response (IVR), and call center routing. We partner with companies to ensure they get the most out of their deployment of Amazon Connect and the portfolio of AWS services focused on enhancing every customer interaction. We help our clients design and deploy intelligent and dynamic customer experiences across all channels and industries, leveraging the power of Amazon Web Services for the contact centre.
Amazon Connect is simple to deploy, scalable,and has a pay-as-you-go pricing model
Simple to Deploy
Easy to Integrate
An unmatched customer and employee experience foundation for excellence
Delight Customers by create amazing customer interactions with Amazon Connect and the portfolio of AWS solutions . Deliver smart technology and blend customer self-service with intelligent and robust agent assistance tools. Further empower agents by deploying and optimizing AI and agent capabilities on a broader scale using the full portfolio of AWS technologies. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to transform your vision into a reality.
We help companies build better contact centres withAmazon Connect and the portfolio of AWS solutions
- Cloud Migration and Managed Services
Cloud Contact Centres
Creating a customer experience foundation for excellence
There are many benefits of Amazon Connect for the contact centre. It is simple todeploy and with just a few clicks, agents cant take calls using AWS management console, making call flow creation efficient without any major coding required. It is also AI-ready to fuel better interactive customer experiences. And as a cloud-based solution, there is no limit on infrastructure, allowing you to quickly and easily scale your contact centre up or down based upon need.
Take the agent experience to the next level
Our Agent Desktop for Amazon Connect gives agents tools to providethe frictionless and personalised customer experiences across channels critical in today’s business environment. Businesses can leverage the benefits of Amazon Connect and other AWS services to drive a holistic view of every customer interaction, all while enhancing the agent experience.
Creating a smarter CTI Connection for Amazon Connect
Through Amazon Connect's advanced CTI integration, agents spend less timeon tedious, redundant lookups, and more time focusing on servicing customer’s immediate needs without searching for information. This reduces handle times and increases customer satisfaction. Our CTI Adapters and Connectors include Salesforce, ServiceNow, Zendesk, BMC Remedy, Microsoft Dynamics, and Freshdesk.
AI, Machine Learning, and Bots
Smarter chatbots and virtual agents for your contact centre
Building a powerful AI experience includes combining the capabilities of machine learning, predictive analytics, and sophisticated conversational bots. Our full suite of services leverage the power of Amazon solutions like Amazon Connect, Lex, Polly, and more to deliver a complete, AI-powered experience. Simplify speech recognition and natural language understanding, and build highly sophisticated IVR (voice) and ITR (text) applications with Amazaon Lex. Provide text to speech and develop applications which deliver powerful lifelik voice experience with Amazon Polly, and build, train, and deploy machine learning quicky with Amazon Sagemaker.
Salesforce for the
Service Cloud Voice Powered
by Salesforce and AWS
Deliver the ultimate customer experience with Service Cloud Voice, from Salesforce.This complete solution enables agents to deliver personalised and consistent interactions for every customer across all channels. With a single source of truth in one integrated platform, agents have instant access to real-time customer insights to resolve cases quickly and efficiently. Service Cloud Voice introduces natively integrated telephony into the powerful Service Cloud for Salesforce, offering a more dynamic agent experience and enhanced omnichannel visibility for supervisors via an AI-powered console.
Meet urgent call demands and remote workforce requirements
Customers who can’t reach you won’t stay customers for long.When you have scalable, flexible, and comprehensive capabilities, "business as usual" continues – even in the event of an emergency, natural disaster, or human-error-related outage. Leverage Amazon Connect to meet urgent call demands and remote workforce requirements, and ramp up and scale operations on demand to ensure availability.
Cloud Migration and
Take advantage of our expertise in design, development, and implementation
When migrating to the Cloud, the investment must deliver business results in cost savings, productivity, and most importantly customer satisfaction. Our specialised Amazon Connect migration program offers a multitude of services, including assessing business needs and readiness, deploying AWS services, and creating a long-term plan for monitoring and support. Our Managed Services help existing teams or functional groups currently supporting contact centre infrastructure. Our delivery practices further the best development, implementation and ongoing assistance for your Amazon Connect contact centre.
Through our partnership with Amazon Connect, we deliverinnovative and customised solutions to clients
to previous on-prermise solutions
See how → saved 50% in costs comparedRead Case Study
See how → call centre was in operation with new phone lines, established call routing rules and newly trained agentsRead Case Study