Empower your employees to deliveramazing customer experiences
Imagine if you could build a culture that creates brand advocates and long-term customer value,increase employee productivity and speed to proficiency, and empower your employees to learn through enhanced knowledge platforms. Our award-winning Learning and Knowledge solutions make it possible. We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms your customers day.
Say goodbye to knowledge silos
It is difficult to ensure a consistent employee and customer experiencewhen you have static systems and disparate knowledgebases. Our knowledge offerings provide you with best-in-class technology and managed services ensure your management of knowledge is efficient and effective. Our content migration, curation, and creation services ensure that all of your knowledge is engaging and relevant to your customers and teams.
Technology is transforming the way we work and learn
New ways of working mean we need new ways to learn. Our digital learning offeringsput the learner at the forefront, providing personalised and engaging learning journeys that gives them what they need to do their jobs effectively. Our proven and certified learning content is ready to be delivered anywhere, anytime, from bite-sized, gamified digital modules to interactive, facilitated sessions. We also tailor the learning so you can achieve your desired outcomes.
AI is revolutionising learning and development
Technology advancements have made new ways of working which means we neednew ways to learn. Our AI Simulated Training (Real Play™) transforms the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate customer interactions, then immediately provide the learner with tailored feedback, coaching and performance results.
Skills and Competency Assessment
Start effectively measuring skills and competency
Every job requires a specific set of knowledge or skills. Measuring competencygaps and addressing them proactively allows you to focus on the areas you need most to impact your employee engagement and retention, and overall business performance. Our self-rater, 180 degree and 360 degree assessments identify strengths and gaps in individuals and teams so learning needs can be prioritised and ROI-based strategies can be baselined and measured.
Pinpoint your learning and knowledge focus
Sometimes we know where we want to go but we don't always know thebest way of getting there. Our diagnostic workshops and qualitative research solutions identify critical areas for learning and knowledge improvement and key initiatives delivered through a robust implementation plan and future-state roadmap.
Holistic training and coaching for contact centers
Our contact centre training approach is a holistic program that includes an immersiveenvironment where contact centre associates can practice the skills they’ll need, and managers can review detailed performance reporting to provide real-time coaching. This experiential training approach prepares associates for their roles more effectively and efficiently than traditional methods, increases associate motivation to learn new skills and retain information, and improves speed to proficiency.
Whatever your learning or knowledge need, we can help you get there
Whatever your learning or knowledge need, we can help you get there. Doyou have an idea for a learning or knowledge initiative? We have a team of experts who can help you see it come to life. Whether it be a revamped on-boarding program, custom program design or product launch we can completely customise to your business requirements and needs.
Transforming the way employees learn
We ensure employees are motivated, culturally aligned, and equipped with the right skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge tools and training, we help build a workforce that is competent, collaborative, and connected.
We create award winning training programs
We work with clients to design and implement custom training programs to meet
their specific goals. Our programs are award winning, including awards for
Best Unique or Innovative Learning Program, Best Training and Development
Program, Best Culture of Learning, and Best Employee Training Program.
See how we personalise digital learning
journeys to engage and equip employees
Meet Sarah, she wants to complete some personal
development so she can achieve her goals this year.
Get Smart aboutEmployee Emotions
Emotional connections have a significant effect on productivity, retention, In this strategy guide learn about the role emotions and employee engagement—all of which impacts the customer experience and your bottom line. play in employee decision-making and see case studies on the benefits of measuring an organisation’s emotional health.Get the strategy guide See more resources
Transform your onboarding and employee training programs
Our learning and knowledge solutions will help you
empower and equip your teams so they can deliver
consistent customer experiences.