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Technology Partnership

TTEC is proud to partner with Cisco to deliver world-class cloud contact centre technology solutions.

 

Technology Partnership

TTEC is proud to partner with
Cisco to deliver world-class
cloud contact centre
technology solutions

 
 

Reduce cost to serve
and customer effort

It's critical to create personalised, customer-centric experiences. To do so, the right technology and infrastructure is essential. There are many benefits of a cloud contact centre, including the flexibility, the cost savings, and the ability to support customers from virtually anywhere. Many companies are getting savvy about unique advantages offered by cloud-based systems. As firms move from on-premise technology to the cloud, there are new opportunities to identify CX innovation and leverage best practices to enable value-based transformation. TTEC and Cisco have partnered to help leading brands develop and execute on transformational cloud strategies that deliver superior and effortless customer and employee experiences.

 
 

TTEC + Cisco make effortless customer and employee experiences possible

 

Orchestrate and deliver proactive and personalised experiences at scale

Optimise digital channels and enhance customer self-service

 

Improve agent productivity and satisfaction through integrated tools and AI

Optimise business outcomes through CX improvement and innovation

 
 

Drive digital transformation

With a customisable, highly
secure cloud solution

Every customer interaction is critical. At every touch point, TTEC & Cisco Cloud Contact Centre solutions are making it easy for companies to deliver proactive customer experiences that help retain both customers and agents. The Cisco platforms provide a comprehensive, customisable, highly secure cloud solution to meet the complex needs of the world's largest contact centres. TTEC leverages our nearly 40 years of CX expertise to develop transformational CX strategies and expertly implement the Cisco platforms. We then partner with you to ensure business outcomes are continuously delivered.

 
 
 

Continuously optimise processes

And equip your agents with
the tools they need
 
  • Customer journey orchestration tools to enable real-time personalisation, contextual routing, and next best action/offer capabilities across all communication channels
  • Integrated real-time speech and sentiment analytics using AL / ML to address customers' needs with a natural language interface
  • Embedded AI / ML to improve employee experience needs by helping them find the right answer to customer questions quickly and consistently
  • Advanced DPA / RPA to reduce the amount of desktop data entry so that associates can focus on building rapport and delivering great customer experiences