CX Trends 2024
4 megatrends shaping the future of customer and employee experiences
Brands have always needed to keep evolving in the fast-changing customer experience (CX) landscape – but major changes in technological capabilities, workforce trends, and customer demands are raising the stakes.
In 2024, CX will happen at the point where humanity, technology, and strategy converge. We’ve identified four megatrends that are impacting how companies deliver customer experience and employee experience – now and in the future.
Read this trends report for strategies on:
- Improving how technology and people to work together
- Integrating customer intents into CX
- Building a brand customers and employees can feel good about
- Embracing flexibility to benefit workers as well as your bottom line