Whether you’re rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the Customer Strategist.
Turn data into insight and the unseen becomes actionable
Turn data into insight,
and the unseen
From data to insight, and
insight to business value
All companies have data. The difference is how they use it to gain a competitive advantage. Our CX analytics solutions help you get a 360° view of your customers and their journeys. This actionable insight helps you better understand why your customers are interacting with you and how you can help them. Customer insight signals which customers are most valuable, at risk of customer churn, and have the most potential to spend more. By evaluating customer interactions, you also gain operational insight into employee performance and engagement, allowing you to optimise your business processes continuously.
Data analytics provide actionable insightson customer trends and sales opportunities
See how → by analyzing and acting on customer trendsRead Case Study
See how → optimising the pipeline with sophisticated analytics.Read Case Study
Next Gen Analytics for the Contact Centre
Research shows that 62 percent of U.S. consumers have switched brands in the last year due to poor customer service. Many of these negative experiences are a result of channel breakdowns, which occur when customer information isn’t effectively transferred within an organisation. These poor customer experiences and channel breakdowns can impact churn and revenue. In this research report, discover six ways that technology-enabled analytics can help guide organisational decision making and create a consistent customer experience across all interaction touchpoints.