Data Analytics

Optimise with insights

All companies collect data. The difference is how they use it to gain a competitive advantage. Our CX Performance solutions help you reach your results faster through tools that enable your employees and valuable insights that help you optimise your business.

Advanced Sales Analytics

Calculate customer lifetime value and identify customers likely to churn.

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Speech and Predictive Analytics

Gain a deep understanding of your customers so you can predict future behavior.

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Voice of the Customer

Gain insight into customer expectations, preferences, and pain points to enable better business decision-making.

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TRENDING CX SUCCESSES

Sophisticated Analytics and Pipeline Management Drives Leads Up 47%

A financial services company optimised its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management.

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How TTEC CX and analytics strategies helped an insurer enroll new clients at lower acquisition costs

The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.

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6 ways
to
optimise
customer
data
across
channels

Customer analytics.
Ready to connect the dots?

RESEARCH REPORT

Next Gen Analytics for
the Contact Centre

Many negative customer experiences are a result of channel breakdowns, which occur when customer information isn’t effectively transferred within an organisation. This can impact churn and revenue. In this research report, discover six ways that technology-enabled analytics can help guide organisational decision-making and create consistent CX across all interaction touchpoints.

Get the Research Report