Data Analytics

What We Do

Our customer experience analytics tools allow you to integrate siloed data and link those insights to business value.

Data Analytics

Customer Insights Platform

What if you could have a dashboard that tracked customer value growth and decline in real time. Imagine what you could do with that insight. Tweak outbound campaigns? Create customised outreach to high-value targets? Respond to specific service inquiries with white-glove support? Our Humanify® Insights Platform is that dashboard. Let us put you in the driver's seat.

Data distilled into one dashbaord →Learn more→

Customer Intent Library

If you could only read your customers’ minds, imagine how much better you could serve them. If you could anticipate why they were there and what they needed from you, you could be more engaging and efficient in your response. Using intent mapping, companies gain a deep understanding of why their customers are interacting with their brand to deliver the right message, in the right way, at the right time. The result? An elevated experience, decreased cost to serve and accelerated growth.

Read your customers' minds →Learn more→

Data Augmentation

When it comes to preventing churn, identifying fraud, reducing risk, predicting consumer demand, and recommending next-best offers, the more data you have for your models, the more accurate your predictions will be. The trouble is getting enough of the right kinds of data takes precision and time. Our data augmentation solutions combine specially-trained data scientists and machine learning algorithms to deliver highly-accurate and prescriptive insight.

Dive deep into the data lake →Learn more→

Speech & Predictive Analytics

You can learn a lot when you listen to your customers. If you listen closely, you can learn about their pain points, moments of truth, wants, and aspirations. Using speech and predictive analytics, you can hear what is going on with your customers and respond in real time. Insights gathered will help you grow faster, improve customer journeys, reduce repeat calls, understand customer satisfaction and the voice of the customer.

Know your customers better →Learn more→

Growth and Sales Analytics

You have the data to increase your sales lift by 10 – 60%. You just aren't using it. Through a blend of technology and services, our growth analytics team calculates customer lifetime value, predicts future behavior, and identifies customers likely to churn. We’ll help you turn that data into insight that is guaranteed to deliver growth.

Increase sales with insights →Learn more→